Jo Potter

Day to day, the responsibilities of the role

· Overseeing Storage Consultants.

· Delivering and driving consistent and great service to support customers in making the best storage choice for their needs.

· Help to continuously grow the centre and build relationships with the local community.

· Building strong relationships with corporate and commercial customers.

· Working towards monthly KPI targets.

· Driving operational excellence with a strong focus on centre presentation, including cleaning and maintenance.

· Resolving customer complaints and enquiries.

· Working alongside the Management team to ensure our teams success.

· Actioning general administration duties such as rosters, leave requests and timesheets, customer contracts and inventory management.

· Being responsible for end of month reporting summarising the centre's financial performance.

· Reporting directly to the Operations Manager regarding weekly and monthly updates/results.

DUTIES INCLUDED

Effective and efficiently counting and ensuring accurate inventory adjustments