Jo Stuart

Customer Service Manager dedicated to delivering service excellence, seamless workshop operations and sales while enhancing customer satisfaction.

Proudly ensured the front end customer experience, effectively resolving issues and ensuring seamless communication across all departments.

Managed and motivated team members to achieve excellence levels of service and sales.

Created industry leading safety protocols for safe handling of lithium Ion products.

Provided media content for customer education and introduction of new product and service into New Zealand.

Implemented meaningful employment opportunities for the special needs community.

Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.

Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.

Attended to customer needs, responding to questions, complaints and escalations.

Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.