Jo Thomas

• Achievements: Review and recreate Induction procedure and paperwork to ensure professional introduction to the business. Project lead of major process analysis of workflow & implementation timeframes. Office relocation and set up (40 staff)

This role requires reporting to 4 Partners directly and liaising with all employees across the organisation. Direct management of administrative staff.

• Strategic analysis of business operating systems, end of month analysis and reporting to partners.
• Manage compliance to keep organisation operating within legal and regulatory guidelines.
• Monitor and analyse business performance to identify areas of improvement and make necessary adjustments. Formulate policies and procedures to streamline operations, ensuring implementation is successful.
• Manage and motivate employees to be productive and engaged in work. Cultivate positive rapport with staff to boost company morale and promote employee retention. Cross-train existing employees to maximize team agility and performance. Report issues to higher management when required.
• Assist in recruiting & hiring of team members. Onboard new employees with training and new hire documentation. Coach new staff on company processes, while managing all employees to achieve maximum production.
• Supporting & Coordinating office personnel ensuring office operations run efficiently & effectively.

• Achievements: Promotion to Office Management within 3 months of employment. Organisation planning and smooth running of Black Tie event. (200 clients)

• Answered and directed calls, diary management of meetings rooms.
• Greeted guests at front desk and engaged in pleasant conversations while managing appointment wait times.
• Scheduled, coordinated and confirmed appointments and meetings.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Organized, maintained and updated information in computer databases.
• Provided clerical support to company employees by scanning, and filing documents.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Handled assignments independently with good judgement and critical thinking skills.
• Maintained confidentiality of information regarding clients and company.
• Routed incoming mail and messages to relevant personnel without delay.
• Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Organised work functions and events.

• Achievements: Implemented new RPL (Recognised Prior Learning) policies and procedures

• RTO Administration - Busy role combining RTO administration and customer service to internal and external stakeholders
• Co-ordinate enrolments processes from the initial enquiry to handover with the Training Team
• Develop & implement policies and procedures for student enrolments
• Maintain student records using compliant software (JobReady, Accelerate, Great Plains)
• Issue compliant Certificates and Statement of Attainments
• Invoicing and receipting of payments
• Streamlined procedures across the enrolment process.
• Provided information and coordinated referrals for available programs.

• Achievements: Handling of emergency cases and getting the required information quickly to the medical team along with assisting pet owners with empathy and compassion to ensure the pet owners feel calm and reassured.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
• Entered data from pet records and office visits into computer system.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• This was a temporary position whilst staff were on holidays
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Updated reports, managed accounts, and generated reports for company database.
• Executed record filing system to improve document organization and management.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.