Jo Wallace
Warilla,NSW
Overview
34
34
years of professional experience
Work History
Customer Solutions Specialist
Probe - My Aged Care
02.2023 - Current
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
Console Operator/Manager
Woolworths/EG
06.1998 - 02.2023
- Cash Handling
- Customer service
- Keeping the daily paperwork up to date for the site
- Stock Replenishment
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
Franchisee
Mobil
06.1994 - 07.1996
- Being a franchisee of my own business, I was in control of many aspects that factored into keeping the site running smoothly and efficiently
- This included rostering staff, completing banking, replenishing stock/ stock control and constantly striving to have a consistent and successful Service Station
Console Operator
A1 Petroleum
01.1991 - 01.1994
- Cash Handling
- Customer Service
- Stock Rotation
Education
School Certificate -
Warilla High School
01.1987
References
Amy Hayes
Manager EG Warilla
(02) 53182979
Tylah Buckley
Personal Reference
0421738713
Hobbies and Interests
- Charity Work
- Travelling
- Enjoying time with friends and family
Timeline
Customer Solutions Specialist
Probe - My Aged Care
02.2023 - Current
Console Operator/Manager
Woolworths/EG
06.1998 - 02.2023
Franchisee
Mobil
06.1994 - 07.1996
Console Operator
A1 Petroleum
01.1991 - 01.1994
School Certificate -
Warilla High School
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