Joachim (Joey) Saxon

Currently working as a sole trader in Disability Support. I'm currently working with one client who is living in SIL. I assist this client mainly with emotional support but also physical support.

My main goal in this position is to provide great supports to increase wellbeing and succeed with NDIS goals according to the clients support plan.

I also consistently send out invoices, complete shift notes and reporting and interact with the SIL as a contractor.

Throughout 2020 until late 2024 I had run 2 successful e-commerce businesses. At the time, both named 'Syla Decor' & 'All Trends Au'. I specialised in homewares, primarily furniture and artworks, generating sales through Meta, Google, Email and affiliate marketing.

2025 - Current

I'm currently working with two brands and running all their paid ads and maintaining email flows.

I've shown a ROAS of a minium of 6. One brand is a hand made jewellery business based in Melbourne, primarily selling on Etsy but wanted to expand to Meta ads.

The other is an e-commerce brand that launched at the start of July selling headlight kits for vehicles and is looking to expand into other accessories. My first month of working with this brand I generated them $14,579 with a ROAS of 6.46 over two campaigns.

Whilst doing this, I have;

• Boosted sales through effective merchandising strategies and attractive store displays.
• Increased customer satisfaction by providing personalized service and addressing clients'' needs.
• Provided customer service on accounts and resolved problems.
• Strategically led business expansion into new markets, resulting in increased revenue generation opportunities.
• Increased both sales and store conversion rates.

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Drove clients safely to social activities and appointments.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
• Maintained safety with tidy, clean, and hazard-free home environments.

• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.