Joan Amudu
Sydney
Summary
Skilled Network Technician Adept at rapidly and expertly addressing network faults for quick recoveries. Proponent of comprehensive preventive maintenance plans to prevent hardware and software faults. Ready to minimize disruptive technical issues and instantly respond to unforeseen networking faults.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network Technician
IP Trading Pty Ltd
03.2015 - 01.2020
- Supported 17 staff at IP Trading by solving in-house technical faults
- Provided Technical support for over 250 clients through various channels of communication
- Managed IT operations for 6 months
- Authored documentation on testing and troubleshooting processes
- Performed Network analysis, testing, and fault diagnosis within IP Trading infrastructure
- Configured over 10,000 network equipment’s from Cisco, Juniper and Aruba HP
- Carried out order tracking duties and necessary troubleshooting on over 10,000 networking equipment to guaranty best working conditions before prompt deliveries
- Installed firmware on networking equipment worth a total of AUD 12 million
- Trained 4 student interns on how to configure and troubleshoot network devices.
Assistant Editor
Project Management Institute
07.2012 - 10.2014
- Provided administrative support to Editor and Communications Director
- Ensured each newsletter edition was of highest quality while meeting agreed publication timelines
- Consulted with Communications Team on how to improve newsletter publication as well as driving implementation of improvements.
Information, Communication & Technology (ICT) Intern
Pact Tanzania
10.2009 - 01.2010
- Routine network maintenance: Ensured anti-virus software was installed in 25 workstations
- Implementation of Access Control for multiple users
- Distributed software based on SoD (Segregation of Duties) mapping to licenses
- Maintained 25 Network accounts
- Logged all technical faults
- Deployed over 100 computer hardware equipment.
Education
MBA - Innovation And Leadership
University of Canberra
Canberra, ACT04.2021
Cyber Security -
Cyber Revolution
12.2024
Skills
- User Training
- Network configuration
- Helpdesk administration
- Preventive Maintenance
- Disaster Recovery Planning
- Network Troubleshooting
- Technical Support
- Networking Hardware Installation
- Software configuration
- Teamwork and Collaboration
- Data Backup
- Problem-Solving
Certification
Aruba Certified Switching Associate (ACSA), 2018
Volunteer Experience
Project Management Institute, Assistant Editor, Sydney, Australia, 07/01/12, 10/01/14, Provided administrative support to Editor and Communications Director., Ensured each newsletter edition was of highest quality while meeting agreed publication timelines., Consulted with Communications Team on how to improve newsletter publication as well as driving implementation of improvements.
References
Name: Ben Samayoa
Phone: Available upon request
Name: Lawrence Skinner
Phone: Available upon request
Timeline
Network Technician
IP Trading Pty Ltd
03.2015 - 01.2020
Assistant Editor
Project Management Institute
07.2012 - 10.2014
Information, Communication & Technology (ICT) Intern
Pact Tanzania
10.2009 - 01.2010
MBA - Innovation And Leadership
University of Canberra
Cyber Security -
Cyber Revolution
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