Joan Chase
Townsville,QLD
Summary
Experienced with managing financial transactions, ensuring accuracy and compliance. Knowledge of balancing cash drawers and resolving discrepancies efficiently. Great multitasker accomplished in handling casino and customer needs. Dependable in maintaining security standards and protecting confidential information. Accurate with checks, tokens and coins. Pursuing permanent role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Cage Cashier
THE VILLE RESORT-CASINO
03.2024 - Current
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Quickly and accurately counted drawers at start and end of each shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Processed various cash transactions and answered gaming customer questions.
- Moved currency, coins and chips following exact security protocols.
- Sold chips, tokens or tickets to patrons based on individual needs.
Shift Supervisor
Red Rooster
07.2023 - 04.2024
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout facility consistently met or exceeded expectations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Supervised ongoing daily production phases.
Senior Retail Assistant
Gatton Plaza News Agency
06.2022 - 04.2023
- Developed strong rapport with customers by understanding their needs and preferences.
- Boosted employee morale through regular recognition of achievements, fostering motivated workforce.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Table Games Dealer
TREASURY CASINO AND HOTEL
01.2021 - 11.2022
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain safe environment for all patrons.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
Administrator
CHASE Safety & Security Services Pty LTD
01.2010 - 01.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established organized filing system that streamlined document retrieval and reduced misplaced files.
- Reduced overhead costs through careful budget management and resource allocation.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
Console Operator
RELIANCE PETROLEUM-BP
01.2008 - 01.2009
Education
Bachelor Degree - Business Administration, Majoring in Management
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Sta. Mesa, Philippines01.1994
Skills
- Cash Handling
- Report Preparation
- Computer Literate
- Staff Supervision
- Compliance Audit
- Scheduling/Rostering Staff
- Customer Service
- Records Maintenance
- Reliability and punctuality
- Data Entry Efficiency
- Bank Deposit Preparation
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Adaptability and Flexibility
Timeline
Cage Cashier
THE VILLE RESORT-CASINO
03.2024 - Current
Shift Supervisor
Red Rooster
07.2023 - 04.2024
Senior Retail Assistant
Gatton Plaza News Agency
06.2022 - 04.2023
Table Games Dealer
TREASURY CASINO AND HOTEL
01.2021 - 11.2022
Administrator
CHASE Safety & Security Services Pty LTD
01.2010 - 01.2021
Console Operator
RELIANCE PETROLEUM-BP
01.2008 - 01.2009
Bachelor Degree - Business Administration, Majoring in Management
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
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