JOAN CONTRERAS
Deanside,Australia
Summary
I have strong communication skills and excel at building meaningful relationships, which allows me to identify new opportunities and promote our business offerings effectively. My attention to detail and exceptional interpersonal skills make me an ideal candidate for service delivery roles. I take pride in providing outstanding customer service and can skillfully manage multiple tasks, whether working independently or as part of a team.
With extensive experience in public interactions, I have refined my communication skills to engage effectively with diverse audiences. I demonstrate strong analytical, communication, and teamwork abilities, with a proven capacity to quickly adapt to new environments. I am eager to contribute to team success and further develop my professional skills. My commitment to continuous learning and growth ensures that I always strive to improve, bringing a positive attitude to the team.
As a proactive and goal-oriented professional, I possess excellent time management and problem-solving skills. My adaptability and quick ability to learn and apply new skills enhance my reliability. I am dedicated to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
33
33
years of professional experience
Work History
Receptionist/Accounts Receivable Clerk
Kings Park Medical Centre
11.2021 - Current
- I am responsible for efficiently preparing, posting, verifying, and recording customer payments and transactions related to accounts receivable.
- I create invoices per company practices and ensure timely submission to customers.
- I maintain and update customer files, handling name or address changes, mergers, and designated mailing attention.
- I draft correspondence for standard past-due accounts and collection efforts, proactively identifying delinquent accounts through thorough file reviews and contacting late account holders to secure payments.
- I generate insightful reports on the status of customer accounts as required.
- I assist in producing accurate monthly billing statements based on the general ledger.
- I manage the copying, filing, and retrieval of materials related to accounts receivable as necessary.
- I professionally greet incoming visitors and customers, providing friendly and knowledgeable assistance.
- I confirm appointments, communicate with clients, and ensure client records are updated promptly and accurately.
Early Childhood Educator
Remus Way Children Centre
08.2012 - 10.2021
- Collaborated with parents to develop and maintain strong support networks and build.
- Maintained inventory on supplies, organised and created master lists and dealt with suppliers to get beneficial items.
- Identified children in need of extra support for emotional and health-related concerns.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Arranged lesson outlines and individual plans according to the course syllabus and district requirements.
- Maintained a tidy and clean environment consistent with safety and health standards.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
Administrative Assistant/Payroll Administrator
Violy's Livestock Wholesale and Retail
01.1992 - 08.2006
- Onboarded new employees in time reporting and payroll systems.
- Compiled financial, accounting, and auditing reports, including tables for cash receipts, expenditures, accounts payable, accounts receivable, and profits and losses.
- Improved the accuracy of payroll journal entries by developing and implementing payroll reconciliation tools.
- Reviewed, investigated, and corrected errors and inconsistencies in financial entries, documents, and reports.
- Interacted with vendors, contractors, and professional services personnel to process orders, direct activities, and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyse, and report on performance and sales data.
- Managed client correspondence and maintained records to enhance office efficiency.
Education
Bachelor of Business - Accounting
Swinburne Online
06-2026
Certificate III - Education Support
Institute Of Counselling & Community Studies, Support Institute of Counselling & Community Studies
08.2012
Diploma Of Business - undefined
Ovens Goulburn TAFE
12.2008
Course in Property (Agents' Representative) - undefined
Goulburn Ovens Institute of TAFE
11.2007
Skills
- Active listening
- Customer service
- Attention to detail
- Time management
- Critical Thinking
- Teamwork
Timeline
Receptionist/Accounts Receivable Clerk
Kings Park Medical Centre
11.2021 - Current
Early Childhood Educator
Remus Way Children Centre
08.2012 - 10.2021
Administrative Assistant/Payroll Administrator
Violy's Livestock Wholesale and Retail
01.1992 - 08.2006
Certificate III - Education Support
Institute Of Counselling & Community Studies, Support Institute of Counselling & Community Studies
Diploma Of Business - undefined
Ovens Goulburn TAFE
Course in Property (Agents' Representative) - undefined
Goulburn Ovens Institute of TAFE
Bachelor of Business - Accounting
Swinburne Online
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