Joan Hall
Albury
Summary
I retired from the ATO a little over 12 months ago. After a very good break I am looking to find a part time job to supplement my income and to fill my days. I admit I have not worked in the retail industry for quite some time, but I know I have the ability to learn any new skills required.
My positions at the ATO involved working with people to solve system type issues, I am proficient in microsoft office and related products.
I am a people person and have a very happy disposition.
Overview
43
43
years of professional experience
Work History
Business Analyst
Australian Taxation Department
09.1986 - 02.2024
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Retail Assistant
Big W
02.1981 - 08.1986
- Checkout operator and supervisor
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stock control including ordering, price checking labelling items, and arranging .
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Senior Cash Officer supervisor - wages, balancing takings, banking.
Education
No Degree -
Albury High School
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Business process improvement
Accomplishments
In 2022 I was awarded an Australia Day Medal from the ATO, for my work in relation to bush fire volunteer work
Timeline
Business Analyst
Australian Taxation Department
09.1986 - 02.2024
Retail Assistant
Big W
02.1981 - 08.1986
No Degree -
Albury High School
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