Joan Jaques
Alpha,QLD
Summary
Focused Traffic Controller with 4 years of experience. Adept at ensuring worker, driver and pedestrian safety and staying alert after long hours of work in varying weather conditions. Successful at fast and efficient sign set up and following directions with little to no supervision. Dependable Traffic Controller with [Number] years of experience on construction sites. Follows directions, works without supervision and maintains a positive attitude through long hours. Committed to safety protocols and defensive flagging with a fantastic eye for detail. Hardworking House Supervisor with 2 years of experience. Provided strong leadership and high-quality care for [Clients in recovery].. Demonstrated success in building positive relationships with people of varied backgrounds.
Overview
7
7
years of professional experience
Work History
Service Station Attendant
Alpha Gateway
04.2023 - Current
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
- Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
- Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
- Maintained clean and orderly work station.
- Adhered to safety regulations while working at the fuel pumps, reducing risk of accidents or injuries.
- Conducted regular inventory checks of merchandise, minimizing stock discrepancies and ensuring availability of popular items.
- Provided exceptional customer service, resulting in repeat business from satisfied patrons.
- Remained vigilant for potential security threats such as theft or vandalism, maintaining a safe environment for staff and customers alike.
- Facilitated sales of services and goods.
- Enhanced customer satisfaction by providing efficient and friendly service at the fuel pumps.
- Collaborated with fellow attendants to maintain a smoothly functioning work environment.
- Maintained inventory of all saleable items.
- Resolved customer complaints in a timely manner, leading to higher overall satisfaction rates.
- Participated in ongoing training opportunities to stay updated on industry best practices and deliver top-quality service to all patrons.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
Traffic Controller
Cbd Traffic
03.2019 - Current
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Stood for 12 to 15 hours with "Stop/Slow" paddle directing traffic.
- Stood for 12 hours with "Stop/Slow" paddle directing traffic.
- Worked with foreman to create effective temporary traffic control schemes.
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Operated and safely navigated company vehicles to transport materials and equipment to job site.
- Created traffic control plans for difficult areas to support public and crew member safety.
Swim Instructor
Alpha Learn to Swim
11.2024 - 03.2025
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Adapted teaching techniques to different learning styles.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Developed and implemented lesson plans based on individual student needs.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Adjusted lesson pacing according to individual student needs while adhering to established curriculum guidelines, ensuring optimal progress for all learners.
- Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
- Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.
- Utilized various teaching aids such as kickboards, fins, pull buoys, or noodles to provide targeted support for specific skill acquisition among students at various competency levels.
- Implemented proper safety protocols and emergency response plans.
- Developed strong relationships with students'' families through open communication channels, fostering loyalty to our program over time.
- Prepared equipment before each class class and stored items promptly after classes.
- Mentored and trained new swim instructors on best practices.
- Collaborated with swim team coaches to develop successful training plans.
- Facilitated teamwork among students during group exercises, promoting peer support as a valuable component of skill development.
- Collaborated with aquatic center staff to coordinate schedules, pool availability, and other logistical needs, ensuring smooth operation of swim lessons program.
- Updated training materials to include latest swimming techniques and safety protocols.
- Developed and implemented engaging lesson plans to enhance students' understanding of swimming techniques.
- Led water aerobics classes to promote fitness and well-being among adult learners.
- Collaborated with parents to discuss progress and set goals for young swimmers.
- Conducted safety drills to ensure swimmers were prepared for emergency situations.
- Fostered love of swimming, teaching students of various ages and skill levels.
- Organized and executed successful swim meets, coordinating with multiple stakeholders.
- Tailored instruction to meet individual learner needs, significantly improving swim technique.
- Conducted swim instructor training workshops to ensure high-quality instruction across program.
- Increased swim lesson attendance by creating positive and encouraging learning environment.
- Set up and broke down equipment before and after classes.
- Implemented new and creative exercise routines to keep participants motivated.
Branch Manager
Brent’s Rental Solutions
04.2023 - 02.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
House Manager
Healing House Network [ Mereidith Raymonde ]
01.2019 - 06.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Managed all intake and discharge paperwork and procedures for residents.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
House Supervisor
Healing House Network [ Mereidith Raymonde ]
09.2018 - 12.2018
- Provided emergency response during shifts and when on-call.
- Administered medications subcutaneously, orally
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
- Reviewed clinical documentation to asses standards and quality of care.
- Administered medications subcutaneously, orally
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Education
Working With Children Blue Card
Blue Card Tickets - Forklift,Lo Picker,Blue,Yellow And White Card
Licences4Work
Bankstown, NSW06.2020
Skills
- OSHA Safety Guidelines
- Public Safety and Transportation
- Traffic Sign Setup Knowledge
- Permit Review
- Maintaining Clean Work Areas
- Policy and Program Development
- Medication Understanding
- Facility Inspections
- Supervising Residents
- Compliance Requirements
- Grocery Shopping
- Administration and Reporting
- Interdisciplinary Care
Refers
Karlia Schulter
Referees
Karlia Schluter 0473576324
Jared Mills 0477013533
Timeline
Swim Instructor
Alpha Learn to Swim
11.2024 - 03.2025
Service Station Attendant
Alpha Gateway
04.2023 - Current
Branch Manager
Brent’s Rental Solutions
04.2023 - 02.2025
Traffic Controller
Cbd Traffic
03.2019 - Current
House Manager
Healing House Network [ Mereidith Raymonde ]
01.2019 - 06.2019
House Supervisor
Healing House Network [ Mereidith Raymonde ]
09.2018 - 12.2018
Tickets - Forklift,Lo Picker,Blue,Yellow And White Card
Licences4Work
Working With Children Blue Card
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