Joan Jordan
Perth,WA
Summary
Dynamic professional with extensive experience at DHL Express, excelling in inventory management and customer service. Proven ability to enhance operational efficiency and ensure safety compliance while training new staff. Recognized for effective communication and team collaboration, consistently delivering exceptional results in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Import Agent/Freight Handler, Receiving
DHL Express
Perth, WA
11.2021 - Current
- Inspected incoming shipments for damage and accuracy.
- Organized merchandise in designated storage areas efficiently.
- Maintained accurate inventory records using warehouse management systems.
- Followed safety protocols to ensure a secure working environment.
- Assisted in training new staff on handling procedures and equipment use.
- Monitored outgoing shipments to verify that they meet quality assurance standards.
- Ensured all packages were labeled correctly before being placed in the proper location within the warehouse environment.
- Performed regular maintenance checks on all material handling equipment used in warehouse operations.
- Inspected freight containers for damage or defects prior to loading them onto trucks.
- Transported items from receiving area to designated storage areas.
- Assisted with unloading materials from delivery vehicles into the facility's warehouse.
- Verified documentation accompanying incoming shipments for accuracy and completeness.
- Organized stockroom shelves, bins and boxes in a neat and orderly fashion.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
- Inspected and reported or repaired damaged cargo.
- Coordinated with team members to efficiently organize the loading dock area.
- Performed manual lifting and moving of heavy objects on a regular basis.
Receptionist/Customer Service Representative
Caesars Restaurant and Confectionery
Dubai, UAE
10.2006 - 01.2019
- Greeted guests warmly and ensured a pleasant dining experience.
- Managed phone calls and scheduled reservations efficiently.
- Provided information about daily specials and promotions effectively.
- Assisted in training new reception staff on procedures and systems.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
Certificate III in Individual Support - Ageing & Disability Specialization
Australian Institute of Career Education
Perth, WA10-2024
High School Diploma -
Catanduanes College
Virac Catanduanes 03-2000
Skills
- Individual support
- Customer service
- Inventory management
- Team collaboration
- Effective communication
- Safety compliance
Certification
- Certificate III in Individual Support (Ageing & Disability Specialisation)
- First Aid/CPR Certificate
- Working with Children Check
Languages
English
Professional
References
References available upon request.
Timeline
Import Agent/Freight Handler, Receiving
DHL Express
11.2021 - Current
Receptionist/Customer Service Representative
Caesars Restaurant and Confectionery
10.2006 - 01.2019
Certificate III in Individual Support - Ageing & Disability Specialization
Australian Institute of Career Education
High School Diploma -
Catanduanes College