JOAN KEMBOI
Cabramatta,NSW
Summary
PROFESSIONAL S UMMARY Hardworking and valuable housekeeper,adept at maintaining the cleanliness of the hotel premises and working in compliance with the work , health and sanitation. Possessing comprehensive background in hospitality desires a role at an upscale hotel. Courteous service professional with a strong dedication to exceeding expectations. Flexible and seeking a position with a top-tier boutique hotel. Fast learning, enthusiastic and eager to be part of a housekeeping service-oriented team. Experienced housekeeper supervisor professional with strong leadership and relationship-building skills. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Highly-qualified Housekeeping Supervisor offering 7 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
10
10
years of professional experience
Work History
Housekeeper supervisor
AHS Hospitality
11.2016 - Current
- ahs group - Accepted accountability for all assigned building keys, master keys and access cards.
- Changed bed linens and collected soiled linens for cleaning.
- Returned emptied garbage receptacles to their proper locations.
- Cleaned walls, windows, shades and curtains.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
- Cleaned and changed bedspreads, blankets and mattresses.
- Verified that all storage areas and carts were clean and organized.
- Swept and washed all hard surface floors.
- Moved chairs, desks and beds around rooms to clean behind and underneath them.
- Moved chairs, desks and beds around rooms to clean behind and underneath them.
- Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms.
- Spot cleaned walls, carpets and light fixtures.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
- Transported cleaning products and equipment to and from the utility rooms.
House Keeping Supervisor
The Star Casino
12.2018 - 07.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
Room Attendant
HRC Group
01.2015 - 10.2016
- Greeted and welcomed all hotel guests with a smile.
- Collaborated with maintenance and housekeeping to [Goal achieved].
- Changed bed linens and collected soiled linens for cleaning.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Polished glass surfaces and windows.
- Cleaned and buffed tile floors using industrial cleaning equipment.
- Dusted picture frames and wall hangings with a cloth.
- Cleaned and buffed tile floors using industrial cleaning equipment.
- Removed waste paper and other trash from the premises to designated area.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Cleaned walls, windows, shades and curtains.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
- Verified that all storage areas and carts were clean and organized.
- Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms.
- Transported cleaning products and equipment to and from the utility rooms.
Room attendant
HTA HOSPITALITY
11.2013 - 12.2014
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Education
High School Diploma -
AIPE COLLAGE
2015
Bachelor of Arts - Business Management
MT.KENYA UNIVERSITY
2012
High School Diploma -
2008
Skills
- Extremely organized
- Methodology implementation
- Risk management processes and analysis
- Strong verbal communication
- Interpersonal and written communication
- Self-motivated
- Housekeeping knowledge
- Health and safety
- Motivational Skills
- Customer Service
Accomplishments
- Supervised team of 20 staff members.
Additional Information
References
Mila Szumska (Manger) - 0410886307
Sali Samatu (Supervisor) - 0400599969
Timeline
House Keeping Supervisor
The Star Casino
12.2018 - 07.2021
Housekeeper supervisor
AHS Hospitality
11.2016 - Current
Room Attendant
HRC Group
01.2015 - 10.2016
Room attendant
HTA HOSPITALITY
11.2013 - 12.2014
High School Diploma -
AIPE COLLAGE
Bachelor of Arts - Business Management
MT.KENYA UNIVERSITY
High School Diploma -
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