Joan Kraus
Warwick Farm,Australia
Summary
Experienced with inventory management, order picking, and packing. Utilizes effective organizational skills to maintain accurate stock levels and streamline warehouse operations. Track record of ensuring timely and efficient shipment processing and delivery.
Detail-oriented Executive Housekeeper with 7 years of experience in the hospitality industry, ensuring exceptional cleanliness and operational efficiency. Proven skills in time management, staff motivation, and delivering outstanding customer service. Focused on enhancing guest satisfaction through timely and thorough room cleaning. Recognized for reliability, adaptability, and a strong ability to learn and implement new processes effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warehouse Storeperson & Warehouse Admin
Linfox Moorebank
Sydney, NSW
10.2024 - Current
- Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
- Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
- Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Enhanced warehouse efficiency by implementing and maintaining optimal organization systems.
- Participated in regular inventory audits to verify accuracy of stock counts and identify discrepancies for resolution.
- Trained new hires on proper procedures, safety practices, and equipment usage to ensure seamless integration into the team dynamic.
- Assisted in the development and implementation of new warehouse layout designs, improving workflow efficiency and minimizing congestion during peak periods.
- Promoted a culture of safety within the warehouse by consistently adhering to all guidelines and encouraging team members to do the same.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
Warehouse Storeperson & Warehouse Admin
Westrac
Sydney, NSW
04.2024 - 10.2024
- Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
- Enhanced warehouse efficiency by implementing and maintaining optimal organization systems.
- Participated in regular inventory audits to verify accuracy of stock counts and identify discrepancies for resolution.
- Trained new hires on proper procedures, safety practices, and equipment usage to ensure seamless integration into the team dynamic.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
- Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
- Safeguarded warehouse operations, adhering to strict safety protocols and conducting regular inspections for potential hazards.
- Streamlined shipping and receiving processes to improve overall productivity and customer satisfaction.
- Managed daily warehouse operations, ensuring adherence to safety regulations and maintaining a clean work environment.
Executive Housekeeping Manager
Accor
04.2023 - 04.2024
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests' experience.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation year-round.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Trained and mentored new staff on cleaning and safety protocols.
- Maintained required records of work hours, budgets and payrolls.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Monitored staff performance and provided feedback to drive productivity.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Warehouse Administrator
Catch Of The Day
Moorebank, NSW
07.2022 - 03.2023
- Conducted research to address shipping errors and packaging mistakes.
- Collaborated with manufacturing and supply chain management.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Warehouse Administration
DB Schenker Hoxton
Hoxton Park
03.2021 - 06.2022
- Pick & Pack, Validating Labels, Processing orders by printing Invoice and Labels, Highly experienced on RF Scanning & Labelling, Experienced in Next generation WMS warehouse management system, Experienced in Administration, customer service, dealing emails & customers enquiry & complaints as well as Inventory stock check, Allocating & Releasing Orders, Printing Orders, Prioritising Urgent Orders, dealing with pick-up orders and engaging with the pick-up drivers, unloading in container, palletising boxes and some cleaning tasks surrounding the area of work place.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Housekeeping Supervisor
Sofitel
Darling Harbour
02.2020 - 12.2020
- Involved Duties Allocation, Supervising Staff, Ordering Stocks, Rooms Inspection, Training New Staff for housekeeping and Supervision.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Addressed customer feedback and complaints to maximize satisfaction.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored new staff on cleaning and safety protocols.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
Senior Housekeeping Supervisor
AHS Hospitality
06.2016 - 12.2019
- Involved Duties Allocation, Supervising Staff, Ordering Stocks, Rooms Inspection, Rostering
- Public Area Inspection, Morning Briefing for HSK Staff, Head department Meeting and Closing
- Attending with Guests inquiries and complaints
- Answering emails from Hotel Manager any related problems or guests complaints that needed attention and solving.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
- Addressed customer feedback and complaints to maximize satisfaction.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Monitored staff performance and provided feedback to drive productivity.
- Increased employee performance through effective supervision and training.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Housekeeping Supervisor
Marriott Hotel
Sydney, NSW
01.2015 - 05.2016
- Have used Protel, Opera Hotel software and Sihot
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Worked with front desk to respond promptly to all guest requests.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Addressed customer feedback and complaints to maximize satisfaction.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Monitored staff performance and provided feedback to drive productivity.
Skills
- Resolve Complaints
- Team Guidance and Motivation
- Database Documentation
- Staff Supervision
- Shipping and Receiving
- Order Picking and Processing
- Customer Experience
- Office Support
- Microsoft Word
- Outgoing Shipments Oversight
- Logistics Coordination
- Collaborative Team Work
- Order picking
- Packaging and labeling
- Warehouse safety
- Workplace cleanliness
- Shipping and receiving
- Barcode scanning
- Attention to detail
- Data entry
- Punctual and reliable
- Package handling
- Warehousing operations
- Material handling equipment
- Safety procedures
- Warehouse software systems
- Inspection and quality control
- Microsoft Office Suite
- Shipping documentation
- Shipment tracking
- Verbal and written communication
- Time management
- Organization and prioritization
- Task prioritization
- Pallet jack use
- Problem-solving
- Warehouse logistics
- Health and safety compliance
- Material handling
- Warehouse environment safety
- Labeling and boxing
- Logistics and transportation
Certification
- HLTAID011 - Provide First Aid
- HLTAID010 - Provide basic emergency life support
- HLTAID009 - Provide Cardiopulmonary Resuscitation
Accomplishments
- Completed Housekeeping Step Up Training Certificate at AHS Hospitality
- Open and Close Procedures
- Inzenius
- Safety
- Your Role,Your Responsibility
- Developing Client Relationship
- Managing Work Priorities
- Performance Management
- Trainer :Chad Greenberg Date: April,May & June 2018
Baseline Security Clearance
Currently have a Baseline Security Clearance
Timeline
Warehouse Storeperson & Warehouse Admin
Linfox Moorebank
10.2024 - Current
Warehouse Storeperson & Warehouse Admin
Westrac
04.2024 - 10.2024
Executive Housekeeping Manager
Accor
04.2023 - 04.2024
Warehouse Administrator
Catch Of The Day
07.2022 - 03.2023
Warehouse Administration
DB Schenker Hoxton
03.2021 - 06.2022
Housekeeping Supervisor
Sofitel
02.2020 - 12.2020
Senior Housekeeping Supervisor
AHS Hospitality
06.2016 - 12.2019
Housekeeping Supervisor
Marriott Hotel
01.2015 - 05.2016