Joan Lebler
Customer Service
Sherwood,QLD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality industry and relevant experience in the Reception Industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Receptionist & Adminstrative Assistant
Health Matters Karalee
Karalee, Queensland
03.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Directed incoming calls to internal personnel, routing to the best-qualified department.
- Coached new employees on administrative procedures, company policies and performance standards.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Helped clients complete necessary medical forms and documentation.
Bartender
Fritzenberger Caxton Street
Petrie Terrace, Queensland
10.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Restaurant Supervisor
Moga
Paddington, QLD
09.2019 - 05.2021
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
Barista
Avid Coffee Lounge
Taringa, Queensland
03.2019 - 12.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cultivated to recall customers' names and address each by name.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
Waitress
Ceylon Inn
Graceville, Queensland
08.2015 - 07.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Bussed and reset tables to keep dining room and work areas clean.
Education
GED -
Indooroopilly State High School
Indooroopilly, QLD2019
Skills
- Computer Proficiency
- Customer Complaint Resolution
- Business Correspondence
- Client Appointment Management
- Administrative and Clerical Support
- Articulate Communication
- Customer Service and Assistance
- Operational Efficiency
- Professional Relationships
- Reliability
- Confidence and Drive
- Operational Planning
- Professional Relationships
- Reliability
- Confidence and Drive
- Operational Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Colleague & Mutual Supervisor @ Moga, Charlee: charleeclairen@gmail.com
Supervisor @ Avid Coffee Lounge, Tegan: tegan@villabeata.com
Supervisor @ Ceylon Inn, Mina: mbdpop@gmail.com
Quote
I make the most of all that comes and the least of all that goes.
Sara Teasdale
Timeline
Bartender
Fritzenberger Caxton Street
10.2021 - Current
Receptionist & Adminstrative Assistant
Health Matters Karalee
03.2021 - 05.2022
Restaurant Supervisor
Moga
09.2019 - 05.2021
Barista
Avid Coffee Lounge
03.2019 - 12.2019
Waitress
Ceylon Inn
08.2015 - 07.2018
GED -
Indooroopilly State High School
References
Colleague & Mutual Supervisor @ Moga, Charlee: charleeclairen@gmail.com
Supervisor @ Avid Coffee Lounge, Tegan: tegan@villabeata.com
Supervisor @ Ceylon Inn, Mina: mbdpop@gmail.com
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