Joan Lee
Sydney,NSW
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Receptionist
Brown Dot Hotel
Busan
2020.08 - 2023.12
- Monitored security cameras located in lobby areas to ensure safety of staff members and guests.
- Transmitted and received messages using telephones or telephone switchboards.
- Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Processed group reservations according to standard operating procedures.
Pharmacy Assistant
Prime Pharmacy
Busan
2020.10 - 2022.08
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Supervisor
Treehouse Indoor Playground
Edmonton, AB
2018.07 - 2020.06
- Resolved customer complaints and adjusted policies to meet changing needs.
- Worked closely with human resources to support employee management and organizational planning.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Cashier/Kitchen Hand
JCY GROUP
Vancouver, BC
2017.06 - 2018.04
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Maintained inventory of kitchen supplies and equipment needs.
Education
Bachelor's degree - Chemistry
University of Alberta
2020-01
Skills
- Customer service
- Supervising experience
- Strategic Leadership
- Risk Management
Languages
Korean
Native/ Bilingual
English
Native/ Bilingual
Certification
- Food Safety Handler
- CPR/First Aid
Timeline
Pharmacy Assistant
Prime Pharmacy
2020.10 - 2022.08
Hotel Front Desk Receptionist
Brown Dot Hotel
2020.08 - 2023.12
Supervisor
Treehouse Indoor Playground
2018.07 - 2020.06
Cashier/Kitchen Hand
JCY GROUP
2017.06 - 2018.04
Bachelor's degree - Chemistry
University of Alberta