Joan Palma
Cranbourne,VIC
Summary
To work in a learning and challenging environment, utilizing my skills and knowledge to be the best of my abilities and contribute positively to my personal growth as well as growth of the organization.
Overview
13
13
years of professional experience
Work History
SR. ADMINISTRATIVE ASSISTANT
RBGM Medical Express Sales Inc.
02.2019 - 07.2023
- Provide front-desk coverage by managing a busy, multiline phone system, greeting guests as they enter the office, managing incoming/outgoing mail and maintaining an organized, clean office environment
- Provide administrative support to senior leaders, including email correspondence and generation and distribution of memos, letters, spreadsheets, forms, and faxes
- Handling incoming and outgoing phone calls
- Plan, organize, and schedule company meetings in the office, off-site, and via video conference
- Maintain filing system, contact database, employee list, and inventory
- Ordering office supplies managing stocks
- Preparing presentations documents
- Coordination with IT to set up any necessary audiovisual equipment.
CUSTOMER SERVICE REPRESENTATIVE
RBGM Medical Express Sales Inc.
10.2015 - 02.2019
- Manage a large amount of incoming calls
- Identify and assess customer's needs to achieve satisfaction
- Build suitable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right method
- Handle complaints, provide appropriate solutions and alternatives within the time limit
- Take the extra mile to engage customers.
DATA ENTRY OPERATOR
Converga Asia Inc. (Australian Company based in the Philippines)
06.2010 - 09.2015
- Daily monitoring of customer issues in Helpdesk
- Tickets are acknowledged on time within the specified SLA, reassigned or escalated if necessary
- Generates Monthly Reports for specific clients and billing
- Ensure the highest level of client satisfaction is achieved by providing adequate helpdesk response and acknowledgement, communication and escalation
- Establish professional working relationships with internal/external clients as well as with colleagues to achieve a healthy working environment
- Send invoice to the specific client
- Fix supplier issue
- Analyze data from the invoice
- Ensure data is keyed correctly.
Education
Bachelor of Science in Computer Science -
Philippine School of Business Administration
01.2010
Skills
- Time Management
- Multi-Tasking
- Adaptability
- Able to communicate well and promote products to valued customers thru storytelling and has active listening Keen in details
- SQL Server Management Studio 2012 (Basic)
- Help Desk Tickets (Intermediate)
- Computer Proficiency
- Sap Business One (Intermediate)
Personal Information
Title: Administrative Assistant
References
- Rona Landero Jeresano, RBGM Medical Express Sales Inc., rona.landero@rbgmmedical.com, +639456382248
- Dolores Nazam, RBGM Medical Express Sales Inc., dholly.serrano@rbgmmecial.com, +639176356970
Timeline
SR. ADMINISTRATIVE ASSISTANT
RBGM Medical Express Sales Inc.
02.2019 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
RBGM Medical Express Sales Inc.
10.2015 - 02.2019
DATA ENTRY OPERATOR
Converga Asia Inc. (Australian Company based in the Philippines)
06.2010 - 09.2015
Bachelor of Science in Computer Science -
Philippine School of Business Administration
Similar Profiles
LESLIE MARIE B. AGOTLESLIE MARIE B. AGOT
Business Unit Supervisor at RBGM Medical Express Sales, Inc.Business Unit Supervisor at RBGM Medical Express Sales, Inc.
Katrine Jade TayaoKatrine Jade Tayao
Supply Chain Supervisor at Mena Medical SuppliesSupply Chain Supervisor at Mena Medical Supplies
Jeremy ChristofferJeremy Christoffer
Sales Manager at M&M Express Sales and ServiceSales Manager at M&M Express Sales and Service