Joan Patu
Sydney,NSW
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service
Super Cheap Auto
Campbelltown, NSW
11.2018 - Current
- Attended to customer service issues.
- Emphasized fast, friendly customer service.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Implemented strategies to support customer service delivery.
- Delivered exemplary customer service, prompting positive interactions.
- Developed and maintained exceptional customer service standards.
- Recognized by management for providing exceptional customer service.
- Quickly responded to customer service issues and inquiries.
- Fielded customer service requests to aid problem resolution.
- Established membership loyalty, executing flawless customer service management.
- Trained new hires on customer service and rotation practices.
- Verified stock counts against digital data.
- Organized and tracked items in the system using barcodes and scanners.
- Used hand and power tools to work safely with different types of batteries.
- Cross-referenced batteries for different applications to find perfect fit for customers.
- Carried out safety checks on customer's electric vehicles prior to installation of new batteries.
- Analyzed data from tests performed on different types of car batteries to determine their condition.
- Completed required paperwork and forms for assigned work orders.
Ware Handler & Verifier
OI Sydney
Penrith, NSW
08.2017 - 02.2018
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Verified stock counts against digital data.
- Reported any damaged or expired goods to management.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
House Keeping & Stock Control of Mini Bar
Rydges Hotel
Campbelltown, NSW
08.2011 - 03.2012
- Performed thorough daily cleaning by dusting and cleaning ceiling vents, surface areas and counters.
- Performed basic cleaning and upkeep duties.
- Used cleaning chemicals following proper guidelines.
- Maintained and organized cleaning supplies stock.
- Upheld cleaning protocols to maintain safe environment.
Cashier and Kitchen Hand
The Wizard of Oz Fun Land
Campbelltown, NSW
01.2008 - 11.2008
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Housekeeping Room Attendant
Quay West Suite Hotel
Sydney, NSW
02.2005 - 03.2007
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Communicated effectively with team members about daily assignments and task progress.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Followed safety procedures when using chemical cleaners and power equipment.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Education
Laboratory Cert lll
Tafe
Campbelltown, NSW01-2014
Business Administration Cert lll
Tafe
Macquarie Fields, NSW01-2014
Eagle Vale High
Campbelltown, NSW01-2003
Skills
- Customer Service
- Teamwork and Collaboration
- Transaction Processing
- Product knowledge
- Interpersonal communication
- Attention to detail
- Calm and professional under pressure
- Goal setting
- POS Systems and Ordering Platforms
Languages
Samoan
Professional
Affiliations
- Committee Member Macarthur Saints JRLFC
- Team Manager/Trainer/First Aider for Macarthur Saints JRLFC
- Baseball scorer for Camden Red Sox Baseball Club
References
- Justin Frohreich - Super Cheap Auto Store Manager - Store: 02 4625 9000 Mob:0480 149 432
- Ken Billingham - Super Cheap Auto Assistant Manager - Mob: 0422 637 346
- Joe Taloto - Previous Super Cheap Auto Manager - Mob:0411 722 600
Timeline
Customer Service
Super Cheap Auto
11.2018 - Current
Ware Handler & Verifier
OI Sydney
08.2017 - 02.2018
House Keeping & Stock Control of Mini Bar
Rydges Hotel
08.2011 - 03.2012
Cashier and Kitchen Hand
The Wizard of Oz Fun Land
01.2008 - 11.2008
Housekeeping Room Attendant
Quay West Suite Hotel
02.2005 - 03.2007
Laboratory Cert lll
Tafe
Business Administration Cert lll
Tafe
Eagle Vale High
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