Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Joan Ramsdale

Port Macquarie,NSW

Summary

Compassionate Personal Carer skilled in providing high-quality care to individuals of all ages and health conditions. Demonstrated ability to maintain patient dignity, cultivate therapeutic relationships, and manage personal needs. Proven success in improving clients' quality of life through personalized care plans and promoting independence.

Overview

31
31
years of professional experience

Work History

Personal Carer

Geoff Shannon
Port Macquarie, NSW
06.2022 - Current
  • Provided personal care and support to clients with a range of physical and mental health needs.
  • Assisted individuals with daily activities such as showering, dressing, grooming, and toileting.
  • Monitored vital signs including temperature, pulse rate, respiration rate, and blood pressure.
  • Assisted patients with mobility issues by helping them transfer from bed to wheelchair or other equipment.
  • Administered medication according to prescribed instructions and monitored patient response to treatment.
  • Maintained accurate records of client progress notes, treatments provided, medications administered, diet plans followed.
  • Collaborated closely with doctors, nurses and other healthcare professionals to ensure the best possible outcomes for patients.
  • Responded quickly and calmly in emergency situations involving medical crises or accidents.
  • Provided emotional support to patients during difficult times such as illness or bereavement periods.
  • Cleaned rooms thoroughly between shifts using appropriate cleaning materials and techniques.
  • Organised appointments for clients with relevant medical specialists or allied health practitioners.
  • Prepared meals according to dietary requirements specified by the doctor or nutritionist.
  • Accompanied clients on outings such as shopping trips or visits to friends and family members.
  • Provided ongoing compassionate patient care for each client.
  • Supported bathing, dressing and personal care needs.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Built strong and trusting rapport with clients and loved ones.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

Executive Housekeeping Manager

Silk Hospitality
Port Macquarie, NSW
10.2019 - 02.2022
  • Developed and implemented hotel standard operating procedures for the housekeeping department.
  • Analyzed guest feedback to identify areas of improvement in housekeeping services.
  • Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
  • Created schedules for staff to ensure adequate coverage at all times.
  • Inspected rooms on a regular basis to verify that they meet quality standards.
  • Ordered supplies, equipment, and chemicals necessary for daily operations.
  • Monitored budget spending for the housekeeping department.

Executive Housekeeping Manager

Sails Resort
Port Macquarie, NSW
02.2016 - 06.2019
  • Developed and implemented hotel standard operating procedures for the housekeeping department.
  • Analyzed guest feedback to identify areas of improvement in housekeeping services.
  • Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
  • Created schedules for staff to ensure adequate coverage at all times.
  • Inspected rooms on a regular basis to verify that they meet quality standards.
  • Ordered supplies, equipment, and chemicals necessary for daily operations.
  • Monitored budget spending for the housekeeping department.
  • Conducted monthly performance reviews with staff members to assess progress towards goals.
  • Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
  • Ensured compliance with health codes and other legal requirements related to cleanliness standards.
  • Developed strategies to increase efficiency while reducing costs within the department.
  • Collaborated with other departments such as engineering, front desk., to ensure smooth operations.
  • Performed weekly audits of employee time cards for accuracy and completeness.
  • Resolved conflicts between employees in a timely manner following company policies.
  • Ordered supplies through approved vendors and submitted invoices for payments.
  • Conducted daily walk throughs and inspections of guest rooms and public spaces.
  • Prepared and distributed assignment sheets to assigned staff.
  • Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

Executive Housekeeping Manager

East Hotel
Canberra, Act
06.2012 - 12.2016
  • Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
  • Investigated customer complaints regarding cleanliness or service issues.
  • Collaborated with other departments such as engineering, front desk., to ensure smooth operations.
  • Resolved conflicts between employees in a timely manner following company policies.
  • Conducted daily walk throughs and inspections of guest rooms and public spaces.
  • Prepared and distributed assignment sheets to assigned staff.
  • Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
  • Managed team of employees, daily progress reports and overall project planning.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Private Housekeeper

Prime minister and cabinet
Canberra, act
01.1994 - 07.1996
  • Performed daily dusting, vacuuming, sweeping, mopping and polishing of surfaces.
  • Assisted with laundry duties including sorting clothes for washing, folding linen and ironing items when necessary.
  • Organized closets and drawers by properly storing clothing items or other household objects.
  • Replenished bath amenities on a daily basis in guest rooms.
  • Provided assistance during events hosted at the residence including setting up tables and chairs before guests arrive.
  • Interacted pleasantly with clients and guests when performing daily duties.

Education

Alyth Junior High
Scotland
06-1973

Skills

  • Personal Hygiene Assistance
  • Compassionate Care
  • Palliative Care
  • Dementia Care
  • Meal Preparation
  • Toileting assistance
  • Patient Companionship
  • Care Plan Adherence

Affiliations

  • Reading
  • fishing
  • Family

Timeline

Personal Carer

Geoff Shannon
06.2022 - Current

Executive Housekeeping Manager

Silk Hospitality
10.2019 - 02.2022

Executive Housekeeping Manager

Sails Resort
02.2016 - 06.2019

Executive Housekeeping Manager

East Hotel
06.2012 - 12.2016

Private Housekeeper

Prime minister and cabinet
01.1994 - 07.1996

Alyth Junior High

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Joan Ramsdale