Joan Tamayo
Melbourne,VIC
Summary
A result-driven and growth-focused product manager with 10 years of experience covering product and project management including product ideation and planning, product and software development, and delivery management in a Fintech, Payments and Ecommerce Industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Deliberate Product Director with creativity in big-picture product implementation for [Number] person customer base across [Location] region. Research and strategic product planning expert through collaborative leadership and customer polling. Dynamic and adaptable roadmap leader for delivery of highly successful products with projected market demand and company growth as guiding principles. Strategic [Job Title] with [Number] years of experience leading product-market strategy and supporting implementation of innovative products for unique niches. Creative strategic planner with product value and impact assessment prowess. End-to-end product leader successful bringing products from inception to rollout with efficiency and speed. Innovative product management professional enthusiastically pursuing a Senior Product Manager opportunity to leverage in-depth knowledge of product lifecycle management. Highly skilled in trend forecasting and competitive market analysis illustrated over [Number] years of superior industry performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Product Manager – Merchant Accounts
Afterpay
12.2020 - Current
- Delivered and contributed to the launch of the company wide new Product Offering
- Contributed to the increase of annual GMV by delivering Merchant Billing and Settlement for Afterpay Card in AU, NZ, US and UK in less than a year of joining Afterpay
- Reduced revenue loss due to incorrect fees configured by launching Honeymoon Pricing capability to manage Merchant Rates
- Defines the vision and goals of the Merchant Accounts and Merchant Settlements Services Product
- Prepares strategic plan, roadmap, initiatives, and OKRs to contribute to Afterpay's growth
- Produce product requirements document and collaborate with Marketing, Growth Partnership team, Risk and Finance, designers, and engineering team to deliver high value/high impact merchant account management, merchant settlement and billing services for all new and existing Afterpay Offerings
- Prioritise requirements, initiatives and deliverables
- Lead product development work with engineering and design team from ideation, validation, scoping, sprint planning, building the product up to launching the product
- Manage expectations and communicates product visions and roadmaps to stakeholders
- Work with stakeholders to understand the needs and requirements including to solve any issues
- Communicate progress and any risks, including proposed solutions to all stakeholders including senior management
- Coordinate with cross-functional team from inception to launch.
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Drafted mechanical test protocols, user experience surveys and focus group goals for in-production and finished products.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.
- Conducted comprehensive risk assessments on new products, mitigating potential issues during the development process.
- Leveraged Agile methodologies for efficient project management and rapid iteration cycles in response to changing market demands.
- Reduced time-to-market by optimizing workflows throughout the entire product lifecycle, from ideation to launch.
- Provided training and support to sales team members.
- Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
- Mentored junior Product Managers in effective project management techniques and industry best practices.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Senior Business Analyst/Product Owner
MYOB
04.2019 - 12.2020
- Delivered and launched the MYOB Payments service to enable business to pay their suppliers and employees seamlessly using a credit card and debit card
- Lead the delivery alongside with the Product Manager to implement the AML/CTF compliance requirements
- Implemented onboarding to the Payments Service and onboarding verification of beneficial owners as per AML/CTF Compliance requirements of a Payments Service Provider
- Implemented telemetry tracking on the onboarding flow to gather data and insights (onboarding funnel), and improve the onboarding
- Delivered business requirements, functions, processes, user stories and workflows including conducting workshops using agile practices
- Conducted AB testing and user flow together with Product Designer
- Conducted user interview and feedback gathering
- Involved and contributed to defining the strategic goals and roadmap of the product
- Planned and breakdown goals into logical milestones to bring timely and high quality high value system solutions
- Led the discussion and implementation of the payments flow
- Having a deep understanding of the scheme transactions, acquirers, settlement and disbursal process
- Conducts Project Kick-offs and Inception with the cross-functional team on alignment of requirements, work breakdown and delivery
- Uses different visual tools to facilitate and getting the teams involvement such as Mural and Miro
- Contributed improving efficient ways of working with the team – ensuring that the team has alignment and visibility of scope by having iteration planning, stand-up, kick-off, showcases, and product backlog
- Implemented and challenged the team's development practices to enhance the team's process and improve efficiency and collaboration.
Senior Corporate Systems Analyst
Wesley College Melbourne
09.2018 - 02.2019
- Led the implementation of projects for different business units (Finance, HR and Payroll, Facilities for Asset Management) in Wesley College from inception to implementation
- Prepared Request for Tenders, reviewed quotations and prepared a business case for project proposals and budget approvals
- Conducted business requirements discussion with various business stakeholders
- Led and managed the transition implementation of the Learn Connect Learning Management System to SAP Litmos LMS
- Conducted business process workshops, analysed existing payroll processes, identified issues and provided recommendation to improve the payroll process
- Produced a payroll business process document using Business Process Modelling Notation (BPMN).
Business Analyst
Victorian Managed Insurance Authority (VMIA)
08.2017 - 08.2018
- Delivered the TechnologyOne Purchasing and Contracts Management
- Developed and prepared Business Case, Business Requirements Document, Functional Test Cases and Scenario, User Acceptance Test Cases
- Facilitated the Functional testing and User Acceptance Testing
- Managed business stakeholders
- Validated the business solutions and proactively resolved issues during implementation
- Improved the Procure to Pay process and Contracts Management of VMIA aligned with the VMIA internal policies and guidelines, and Government Procurement Board Procurement guidelines
- Recommended and implemented solutions to improve efficiency and effectiveness
- Implemented a range of Business Intelligence Financial Dashboards and reports to provide self-service reports and empower the users in decision making and monitoring of the business unit's budget and expenses
- Performed data analysis on existing contracts data and prepared data migration mapping and scripts.
Business Consultant
Open Office Australia
02.2017 - 08.2017
- Led the team in delivering product enhancements for the Property and Rating System used by Councils
- Coordinate, oversee and manage the project's delivery and status with internal and external stakeholders
- Responsible for gathering business requirements and reviewing legislative policies
- Conducted workshops with client's key stakeholders to discuss scope and business priorities, gather feedbacks and discuss proposed implementation solutions
- Documented business and functional requirements for product enhancements and new features
- Managed the tasks of developers, and other business consultants related to the implementation of projects
- Implemented and improved the team's software development and implementation process to improve efficiency, quality of work/product released and delivery timelines
- Managed the implementation of product enhancements and product conversion from Windows-based system to a Web-based system using Agile methodology
- Scopes and schedules the release of product improvements and features in-line with the customer's priority and requirements
- Managed the release of the product and validates the product before release.
Business Consultant
TechnologyOne
05.2010 - 08.2016
- Worked as a Lead Support Analyst, Systems Analyst, Business Analyst, Technical Consultant and Business Consultant for Large-Scale Enterprise Systems of the various clients of TechnologyOne
- Streamlined Processes by implementing the following: Procure to Pay Process, Automated Purchase integration with third party systems and invoice matching with Purchase Orders, Accounts Payable Automation, Accounts Receivable Finance Charge automation using Data Management tools (e.g
- ETL), Improved financial management by delivering the Financial and Supply Chain Business Analytics Dashboard and Reporting, Optimised financial system workflow processes.
Technical Business Analyst
NCS Australia
10.2008 - 04.2010
- Delivered detailed Business Requirements and functional specification document for the modernization project of Housing Integration Information Program (HIIP) of DHS using the Agile methodology
- Identified gaps and resolved scope issues
- Coordinated with technical designers and developers for the implementation of the business requirements
- Led workshops with stakeholders and clients to gather business requirements, and feedbacks
- Prepared screen to screen mapping and data migration mapping based on the existing data models and new data models
- Led data migration workshop with Data team.
Education
Bachelor of Science in Computer Science specialisation in Information Technology -
De La Salle University
Skills
- Payment Service
- Lean Strategy and Thinking
- Product Development Lifecycle
- Product Management Process
- Business and System Analysis
- Agile Methodology
- Delivery Management
- Process Improvement and Process Mapping
- Business Requirements Gathering and Development
- Workflow Design
- Business Analytics
- Solution Design
- Data Management
- Data Analysis
- Project Management
- Troubleshooting and Problem Solving
- Quick Learner
- UX Design
- Project Delivery
- Excellent stakeholder management
- Customer relationship management
- Collaborated with cross-functional teams including operations team, marketing team, designers, and engineering team for project strategy, project planning, and implementation
- Enabled working relationships by functioning as a single point of contact between business user communities and appropriate IT subject matter experts
- Manage external partners and service providers in relation to any technical or delivery requirements
- Extensive knowledge and experience in product development, enterprise systems, business and data analysis, and business analytics
- Experience in Payments Services – deep understanding of payments flow, onboarding and compliance, scheme requirements, settlement, and disbursal facilities
- Experienced in a variety of project and enterprise system implementations, business and system analysis, process improvement, systems integration and business intelligence tools and processes
- Well-versed and demonstrative experience in Product Development Life cycle, Product Management Processes and Software Development Life Cycle (SDLC) – Agile Scum and Kanban, TDD, and Iterative methodologies
- Strong work ethic and leadership skills
- Identified and provided solutions to critical issues on time
- Consistently delivered positive improvement results
- Show initiatives, thinks broadly, and self-motivated
- Takes responsibility and accountability in any given task
- Payment Service – Settlement and Disbursal Facilities
- AML/CTF Compliance
- Software Development Life Cycle (SDLC)
- Agile Scrum
- Kanban
- JIRA
- Trello
- Sharepoint
- Confluence
- MIRO
- Mural
- Segment (Telemetry Tracking)
- In-App Messaging - Appcues
- Salesforce
- BPMN
- PowerBI
- Cloud – AWS
- Invision
- Figma (UX Design)
- Tableau
- Financials and Supply Chain
- Stakeholder Management
- SQL
- Product Strategy
- Cross-Functional Collaboration
- Product Development
- Strategic Planning and Alignment
- Product Metrics
Certification
- Certified Scrum Product Owner, [Company Name] - [Timeframe]
Timeline
Senior Product Manager – Merchant Accounts
Afterpay
12.2020 - Current
Senior Business Analyst/Product Owner
MYOB
04.2019 - 12.2020
Senior Corporate Systems Analyst
Wesley College Melbourne
09.2018 - 02.2019
Business Analyst
Victorian Managed Insurance Authority (VMIA)
08.2017 - 08.2018
Business Consultant
Open Office Australia
02.2017 - 08.2017
Business Consultant
TechnologyOne
05.2010 - 08.2016
Technical Business Analyst
NCS Australia
10.2008 - 04.2010
Bachelor of Science in Computer Science specialisation in Information Technology -
De La Salle University
Similar Profiles
Lisa ElleryLisa Ellery
Team Lead Operations Support Hardship/Collections at AfterpayTeam Lead Operations Support Hardship/Collections at Afterpay
Sarah KilkellySarah Kilkelly
EA to EVP, Country Manager & Head of Sales APAC & Global Lead of Customer Operations/CCO at AfterpayEA to EVP, Country Manager & Head of Sales APAC & Global Lead of Customer Operations/CCO at Afterpay
Samantha GutierrezSamantha Gutierrez
External Complaint Resolution Specialist at AfterpayExternal Complaint Resolution Specialist at Afterpay
Sean MackaySean Mackay
Account Executive, SMB Sales ANZ at AfterpayAccount Executive, SMB Sales ANZ at Afterpay
Mehakveer SinghMehakveer Singh
Aircraft Diagnostic Engineer at Leonardo AustraliaAircraft Diagnostic Engineer at Leonardo Australia