JOANA ABRAMAVICIUTE
Sydney,NSW
Summary
Experienced Senior Event Sales Manager with over five years of demonstrated success in the luxury sector, specializing in top-tier five-star hotels and exclusive event venues throughout Sydney. Proven track record in event sales, client relationship management, and business development strategy. Consistently exceeding targets and delivering exceptional service. Skilled in developing customized sales strategies to drive revenue growth, fostering long-term client partnerships, and optimizing business development opportunities. Proficient in navigating diverse market segments to provide unparalleled event experiences.
Overview
5
5
years of professional experience
Work History
Events & Business Development Manager
The Grounds
04.2022 - Current
- Responsible for undertaking comprehensive sales activities, meeting potential clients, conducting tours, negotiating contracts, and managing accounts.
- Responsible of business development, attracting new corporate clients and building strong relationships with existing clientele.
- Responsible for leading the presence and participation at AIME (The Asia Pacific Incentives and Meetings) exhibition and creating strategy and material to create new partnership and brand awareness.
- Identifying need periods for business and undertaking comprehensive program of sales activity to securing new business and minimising the impact of low activity periods.
- Acting as a key person for all advertising & promoting of conferences & Events spaces.
- Responsible for providing guidance to sales team, collaborating with cross-functional teams, and aligning strategies with business objectives.
Events Executive
Park Hyatt Sydney
10.2021 - 04.2022
- Preparing and ensuring all Event Confirmations are distributed to concerned departments in a timely manner
- Establishing and maintaining strong relationships with the established clientele and constantly exploring into new business opportunities
- Handling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems
- If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner
- Achieving the monthly and annual personal targets contributing to the Meeting and Events revenue
- Ensuring a high level of exposure for the hotel through direct sales solicitation via telephone, contracts, and written communications
- In consultation with the Director of Sales and Director of Sales and Marketing, identifying, planning, and initiating contact with potential sources of business locally, interstate and nationally
- Conducting weekly meetings & events and banquet meetings.
Guest Service Agent
Sheraton Grand Hotel Sydney
06.2019 - 03.2022
- Ensuring efficient reception experience for Guests, including check in/out, and complete necessary procedures, as required
- Dealing with customers' requests, complains, attending their needs and communicating via email or phone with other departments regarding the issues or requests of guests
- Reaching monthly KPI targets like upselling hotel products and enrolling guests with hotel memberships
- Managing fast paced working environment up to 300 check - in and check - out per day, working in a team.
Event Coordinator
Hyatt Regency Sydney
04.2021 - 10.2021
- Performing general clerical duties including but not limited to photocopying, menu printing, mailing, filing and rotation of events department files
- Supporting management team in assigned project-based work which may include drafting and modifying a variety of documents including rosters, invoices, etc
- As well as performing basic accounting functions
- Supporting Events team as required including other duties as assigned and/or required
- Preparing relevant materials for meetings attended by the Director of Events
- Liaising with Sales team, to ensure all floor plans, labels, DDRs are up to date in the system and ready for the operations team.
Guest Relations Agent
Macquarie Bank
11.2020 - 04.2021
- Create and schedule meeting room Reservations, accommodating business client's needs, catering, and AV requests
- Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Balance room availability, customer schedules and maximum load levels when scheduling appointments
- Welcome all business clients with friendly greeting, answer general questions, gathered nature of visit, and directed to assigned meeting rooms
- Recognise and acknowledge Board members and VIP's
- Support various administrative reception duties by completing reports, answering emails, calls, other bank employee's requests and making sure meeting title is on the display screen before the meeting starts
- Communicate to Food & Beverage, IT, AV and other Reception departments in the bank, when visitors have arrived or need specified services to be provided.
Guest Service Agent
Radisson Blu Hotel Sydney
11.2018 - 05.2019
- Administering check in/out, and complete audit procedures, as required
- Assigning rooms ant taking care of administrative duties
- Presenting and promoting the products and services of the hotel, so that there is maximum flow of cash ensuring better business growth
- Using the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Dealing with customers' requests, complains and answering up to 20 phone calls a day while standing at Front Desk
- Reaching monthly KPI targets like upselling hotel products and enrolling guests with hotel membership.
Education
BACHELOR OF BUSINESS (EVENTS MANAGEMENT) -
TORRENS UNIVERSITY
Sydney12.2022
ADVANCED DIPLOMA OF EVENTS & HOSPITALITY MANAGEMENT -
KENVALE COLLEGE
12.2020
BACHELOR OF ECONOMICS FINANCE -
VILNIUS UNIVERSITY
06.2017
Skills
- Customer Service
- Event Sales
- Corporate accounts management
- Budgeting
- Ability to work under pressure
- Hubspot
- Sales Force
- Opera
- Priava
- Xero
- Excel
- Microsoft Office
- Vendor Management
- Business Relationship Management
References
Upon request
Languages
English
Native or Bilingual
Spanish
Professional Working
Lithuanian
Native or Bilingual
Russian
Elementary
Timeline
Events & Business Development Manager
The Grounds
04.2022 - Current
Events Executive
Park Hyatt Sydney
10.2021 - 04.2022
Event Coordinator
Hyatt Regency Sydney
04.2021 - 10.2021
Guest Relations Agent
Macquarie Bank
11.2020 - 04.2021
Guest Service Agent
Sheraton Grand Hotel Sydney
06.2019 - 03.2022
Guest Service Agent
Radisson Blu Hotel Sydney
11.2018 - 05.2019
BACHELOR OF BUSINESS (EVENTS MANAGEMENT) -
TORRENS UNIVERSITY
ADVANCED DIPLOMA OF EVENTS & HOSPITALITY MANAGEMENT -
KENVALE COLLEGE
BACHELOR OF ECONOMICS FINANCE -
VILNIUS UNIVERSITY
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