JOANA ABRAMAVICIUTE
Rosebery, Sydney,NSW
Summary
Results-driven Events Sales & Clients Relationships Professional with over 5 years of experience in luxury hotels and events, specializing in large corporate event sales and relationship building. Develops effective sales strategies to boost revenue and foster lasting partnerships with prestigious clients. Proven success in executing high-profile weddings, social events, and corporate functions for well-known brands in Sydney. Strong background in finance and excellent problem-solving skills ensure delivery of memorable experiences and exceptional service.
Overview
6
6
years of professional experience
Work History
Events & Business Development Manager
The Grounds
Sydney, NSW
04.2022 - Current
- Responsible for undertaking comprehensive sales activities, meeting potential clients, conducting tours, negotiating and creating contracts, managing relationships between suppliers and clients, and managing event accounts.
- Achieving and exceeding KPI targets, contributing to events budget and assisting with sales campaigns.
- Establishing and maintaining relationships with new and existing corporate clients through active engagement with PCO and external event companies.
- Led the development and execution of AIME exhibition presence, resulting in effective partnership building and increased brand awareness.
- Serving as a proactive assistant to the Events Director, successfully identifying business needs and executing an extensive sales plan to attract new clients and alleviate low activity phases.
- Guiding the sales team, delegating tasks, training new team members in assistance to the Events Director, and collaborating with cross-functional teams to align strategies with business objectives.
- Collaborating with the Events Director on strategizing and refining sales collateral and packages in response to market dynamics, competitive analysis, and evolving offerings, resulting in optimized sales conversion rates.
Events Executive
Park Hyatt Sydney
Sydney
10.2021 - 04.2022
- Conducted sales activities, negotiated contracts, and managed tours for clients, ensuring successful event planning.
- Developed and maintained client relationships while actively seeking out new business prospects.
- Conducted weekly meetings, events, and banquet meetings to ensure smooth handover of operations and effective communication of planned event details.
- Achieving the monthly and annual personal targets, contributing to the Meeting and Events revenue.
- Ensuring a high level of exposure for the hotel through direct sales solicitation via telephone, contracts, and written communications.
- In consultation with the Director of Sales and Director of Marketing, identified potential sources of business locally, interstate,and nationally; planned and initiated contact.
Guest Service Agent
Sheraton Grand Hotel Sydney
Sydney
06.2019 - 03.2022
- Ensured efficient reception experience for Guests by performing check-in/out and completing necessary procedures as required.
- Managed and resolved customer requests, complaints, and needs through effective communication via email or phone.
- Achieved monthly KPI targets by effectively upselling hotel products and enrolling guests with hotel memberships.
- Efficiently managed a fast-paced working environment with up to 300 check-ins and check-outs per day as part of a collaborative team.
- Acquired current knowledge on all hotel amenities, deals and advertising strategies.
- Collaborated with housekeeping staff to accommodate guests' special requests.
- Maintained customer interaction records for future reference.
Event Coordinator
Hyatt Regency Sydney
Sydney
04.2021 - 10.2021
- Supported management with project-based tasks, including drafting and modifying documents such as rosters and invoices.
- Prepared materials for meetings attended by the Director of Events.
- Collaborated with the Sales team to maintain up-to-date floor plans, labels, and DDRs in the system.
- Coordinated logistics for events, managing transportation, catering, entertainment, and decorations to ensure timely delivery of services.
- Provided on-site event support, including guest assistance, problem-solving, and addressing inquiries about amenities.
- Developed promotional materials, such as flyers, brochures, and posters, for marketing purposes prior to events.
Guest Relations Agent
Macquarie Bank
Sydney
11.2020 - 03.2021
- Created and managed meeting room reservations, ensuring the needs of business clients were met, including catering and AV requests.
- Answered and directed incoming calls to appropriate departments and personnel on a multi-line phone system.
- Balanced room availability, customer schedules, and maximum load levels for appointment scheduling.
- Welcomed business clients with a friendly greeting, answered general questions, gathered nature of visit, and directed to assigned meeting rooms.
- Recognized and acknowledged Board members and VIPs.
- Completed reports, answered emails and calls, fulfilled bank employees' requests while ensuring the meeting title was displayed prior to meetings.
- Communicated with various departments within the bank, such as Food & Beverage, IT, and AV, to inform them of visitor arrivals or specific service requests.
Guest Service Agent
Radisson Blu Hotel Sydney
Sydney
11.2018 - 05.2019
- Greeted guests upon arrival, providing information and assistance with check-in and check-out procedures.
- Performed room assignments and handled administrative responsibilities.
- Ensured better business growth by increasing cash flow through product and service promotion.
- Implemented correct procedures for accepting foreign currencies, credit cards, and cash in compliance with the hotel's credit policy.
- Managed high volume of incoming calls and resolved various issues at the Front Desk while providing excellent service.
- Consistently achieved monthly KPI targets for upselling hotel products and enrolling guests in the hotel membership program.
- Managed complaints and inquiries from guests promptly and professionally.
Hostess/ Events Assistant
Cotton Beach Club Ibiza
05.2018 - 09.2018
- Provided on-site assistance during events, ensuring a seamless and enjoyable experience for guests.
- Aided event manager with the preparation of various event materials including signage, banners, and promotional materials.
- Set up spaces to specifications and ensured cleanliness during events.
- Represented the restaurant professionally and positively during events and business hours by maintaining a welcoming demeanor.
- Communicate effectively via email and phone in both English and Spanish, assisting with reservations, inquiries, and event coordination.
- Efficiently seated guests based on preferences, ensuring smooth service flow.
- Offered discreet and professional customized service to VIP clients keeping their unique needs and preferences in mind.
- Act as a point of contact for VIP clients during their visit, providing assistance and ensuring their satisfaction.
Education
BACHELOR OF BUSINESS - EVENTS MANAGEMENT
TORRENS UNIVERSITY
Sydney12.2022
ADVANCED DIPLOMA OF EVENTS - HOSPITALITY MANAGEMENT
KENVALE COLLEGE
SYDNEY12.2020
BACHELOR OF ECONOMICS - FINANCE
VILNIUS UNIVERSITY
VILNIUS, LITHUANIA06.2017
Skills
- Sales and Negotiation
- Corporate Accounts Management
- Client Relationship Development
- Pipeline Development
- Event Planning and Execution
- Leadership and Team Management
- Budgeting and Financial Management
- Problem-Solving and Adaptability
- Proficient in CRM and Event Management Software (Salesforce, HubSpot, Opera, Priava, Xero)
Languages
Spanish
Professional
Lithuanian
Native/ Bilingual
English
Full Professional
Russian
Elementary
Affiliations
Volunteered as an event coordinator for local charity events, successfully managing logistics and fundraising efforts while studying at University.
References
References available upon request.
Timeline
Events & Business Development Manager
The Grounds
04.2022 - Current
Events Executive
Park Hyatt Sydney
10.2021 - 04.2022
Event Coordinator
Hyatt Regency Sydney
04.2021 - 10.2021
Guest Relations Agent
Macquarie Bank
11.2020 - 03.2021
Guest Service Agent
Sheraton Grand Hotel Sydney
06.2019 - 03.2022
Guest Service Agent
Radisson Blu Hotel Sydney
11.2018 - 05.2019
Hostess/ Events Assistant
Cotton Beach Club Ibiza
05.2018 - 09.2018
BACHELOR OF BUSINESS - EVENTS MANAGEMENT
TORRENS UNIVERSITY
ADVANCED DIPLOMA OF EVENTS - HOSPITALITY MANAGEMENT
KENVALE COLLEGE
BACHELOR OF ECONOMICS - FINANCE
VILNIUS UNIVERSITY
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