Joana Arthur

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Assisted in recruiting, hiring and training of team members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.

• Worked closely with shift manager to solve problems and handle customer concerns.
• Assisted customers with prompt and polite support in-person and via telephone.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.

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• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Collaborated with team members to achieve a cohesive and efficient store environment.

• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
• Performed wide-ranging administrative, financial and service-related functions.