Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

JOANA GUSMAO

Launceston Newnham,Australia

Summary

Seasoned professional in retail sales with customer-centric approach. Possess unique skills in product presentation, persuasive communication and relationship building, ensuring improved customer satisfaction and repeat business. Capable of creating dynamic sales strategies that directly result in revenue growth and business success.

Confident and driven professional with exceptional communication and customer service skills, demonstrating strong problem-solving abilities and proactive approach. Excel in building rapport with diverse clientele and managing sales transactions efficiently. Committed to driving positive results and enhancing customer satisfaction in [Desired Position] role.

Overview

2
years of professional experience

Work history

Plaza dili
Dili, Timor leste

Selling assistant
2023.04 - 2024.11 (1 education.year_Label & 7 education.months_Label)

Job overview

  • Facilitated positive shopping environment by addressing customer complaints promptly and professionally.
  • Delivered high quality customer service under pressure during peak hours or sale periods reinforcing brand reputation.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Education

University da Paz (UNPAZ)
Dili

Bachelor of management from Economics
12.2021

University overview

Skills

  • Store cleanliness maintenance
  • Sales persuasion
  • Sales closing strategies
  • Order processing

Languages

English
Elementary
A2

Timeline

Selling assistant
Plaza dili
2023.04 - 2024.11 (1 education.year_Label & 7 education.months_Label)
University da Paz (UNPAZ)
Bachelor of management from Economics
JOANA GUSMAO