Joana Lyn Bishop

Placement for Certificate III in Individual Support

• Assisted client with daily activities such as bathing, dressing,grooming and feeding.
• Assisted resident with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
• Improved client comfort by providing compassionate and attentive care, addressing individual needs and preferences.

• Effectively managed team schedules, ensuring optimal productivity and timely reports completion.
• Handled sensitive information discreetly while maintaining confidentiality protocols at all times.
• Trained new staff on operating procedures and company services.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained clean and orderly reception by mopping floors, emptying trash cans and wiping down surfaces.
• Served as point of contact for facility maintenance requests, coordinating prompt resolution of issues impacting daily operations.

• Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
• Collaborated with team members to improve overall service quality and guest experience.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Cleaned and maintained work areas, equipment and utensils.
• Loaded dishes, glasses and tableware into dishwashing machines.
• Monitored food temperature, discarding items not stored correctly.
• Labeled and stored all food items correctly and checked expiration dates routinely.
• Assisted in food preparation for enhanced meal quality and speed of service.

• Greeted customers promptly and took orders to keep flow of traffic moving.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Processed orders on POS system and accepted cash and charge payments.
• Trained newly hired employees on routine tasks and customer service.
• Assisted with preparing salads and cold food items.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Prepared bread, salads, and sandwiches for customers.
• Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.

• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Assisted in setting up and breaking down kitchen stations.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Cleaned and maintained work areas, equipment and utensils.
• Stocked and rotated food items according to expiration dates.
• Maintained high personal grooming standards and uniform presentation.

• Supported cooks in food preparation tasks such as chopping ingredients and peeling vegetables, cut up fruits.
• Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and maintained work areas, equipment and utensils.

• Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
• Optimized inventory levels by closely monitoring demand patterns and adjusting re-order points accordingly.
• Maintained documentation for all purchases.
• Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
• Completed payroll accurately and timely to meet employee expectations.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.

• Maintained daily report documents, and invoices.
• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
• Communicated regularly with customers regarding account questions and issues.
• Maintained complete documentation and records of all purchasing activities.
• Prepared employees' payroll

• Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns.
• Scheduled deliveries, monitored progress and communicated updates to customers.
• Streamlined communication between drivers and warehouse staff, ensuring timely deliveries.
• Improved delivery efficiency by optimizing routing and scheduling processes.
• Oversaw vehicle maintenance schedules, ensuring all fleet vehicles were properly maintained and serviced as needed for reliable operation.
• Tracked delivery information, mileage, and fuel use while on shift.