Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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PROFESSIONAL EXPERIENCE
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JOANITA SMITH

JOANITA SMITH

Perth

Summary

Detail-oriented and compassionate Medical Screener with 3 years of experience conducting patient screenings, collecting vital health data, and ensuring adherence to safety and infection control protocols. Skilled in using electronic health systems, maintaining confidentiality, and providing exceptional patient service. Healthcare professional with a solid foundation in medical screening and patient care, adept at identifying health concerns and ensuring compliance with health standards. Collaborative team player who adapts to changing needs, delivers reliable results, known for thorough attention to detail and strong communication skills. Diligent with a proven track record in customer interactions and conflict resolution, successfully handling various inquiries and resolving issues promptly to enhance customer satisfaction. Demonstrates effective communication and problem-solving skills in fast-paced environments, focusing on teamwork, adaptability, and maintaining a positive customer experience while achieving results reliably.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Customer Service Team Member

Chemist Warehouse
  • Providing excellent customer service, handling transactions, managing inventory and organize sales.
  • Act up as Team leader during the absence of Supervisor.
  • Manage a team of 10 or more team members in my capacity.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
  • Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
  • Actively participated in weekly meetings presenting ideas for process improvements leading to more efficient and effective customer service.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
  • Reduced call wait times by efficiently managing high call volumes during peak hours.
  • Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
  • Implemented quality control measures within the team which resulted in a decrease of errors in handling customer requests or complaints.
  • Streamlined communication channels for improved customer interactions and faster issue resolution.
  • Developed tailored solutions for unique customer challenges, enhancing their overall experience with the company.
  • Served as a reliable point of contact between customers and other departments, facilitating seamless communication across the organization.

Customer Service Team Member

Woolworths
  • Providing excellent customer service, handling transactions, managing inventory and organize sales.
  • Act up as Team leader during the absence of Supervisor.
  • Manage a team of 10 or more team members in my capacity.
  • Elevated customer retention rates through exceptional problem-solving skills and personalized support.
  • Facilitated conflict resolution among team members leading to a more harmonious work environment improving overall productivity.
  • Assisted management with performance evaluations, enabling better employee development plans for continuous improvement.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Medical Screener

Job Ready
01.2022 - Current
  • Greet and screen patients and visitors for symptoms, travel history and exposure to and medical issues.
  • Measure and record vital signs, including temperature, pulse and oxygen saturation levels.
  • Conduct preliminary medical assessments
  • Specimen collection including Drug and Alcohol testing.
  • Conducting Spirometry testing.
  • Managing Reception and general administration duties.
  • Registered new and current donors and conducted series of screening procedures to determine suitability for [Type] donations.
  • Conducted basic screening procedures to verify compliance with donation criteria.
  • Opened and updated files with current donor information.
  • Maintained clean, neat and properly sterilized work area.
  • Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.
  • Leveraged strong interpersonal skills to establish rapport with patients, fostering trust and comfort throughout their visit to the clinic.
  • Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
  • Maintained up-to-date knowledge of industry best practices, ensuring high-quality care for all patients served.
  • Streamlined patient scheduling by managing appointments efficiently and accommodating walk-ins when possible.
  • Educated patients on the importance of routine screenings, promoting preventative healthcare practices within the community.
  • Answered questions and provided appropriate assistance and communication to callers.
  • Assisted physicians in making informed diagnoses through the timely delivery of accurate screening results.
  • Recorded patients' medical history, vital statistics or information such as test results into medical records.
  • Collaborated with nursing staff to provide comprehensive care for patients undergoing medical screenings.
  • Inspected equipment for defects and completed basic repairs.
  • Performed basic laboratory tests and collected specimens for further testing.
  • Conducted hearing and vision exams on patients between ages of 21 and 65 and delivered test results to physician.

Education

Certificate 4 - Fitness and Training

TAFE

Certificate 3 - EAL

Access TAFE
Perth, WA

Certificate 4 - Spoken and Written English

TAFE

Skills

  • Microsoft Office
  • Patient communication
  • File system maintenance
  • Screening administration
  • Applicant evaluation
  • Checking credentials
  • Quality assurance standards
  • Patient confidentiality
  • Data entry
  • Vital signs monitoring
  • Collecting vital signs
  • Spreadsheets
  • Microsoft Office
  • Customer focus
  • Customer complaint resolution
  • Complaint handling
  • Customer inquiries
  • Management collaboration
  • Customer account management
  • Account updating
  • Process improvement
  • Language proficiency
  • Relationship building
  • Stock management
  • Order processing
  • Product knowledge
  • Problem resolution
  • Customer relations
  • Professional telephone demeanor
  • Customer relationship management (CRM)
  • Brand representation
  • Training development aptitude
  • Retail store support
  • Phlebotomy techniques
  • Processing payments
  • Medical equipment operation
  • Checking product quality
  • Heartsaver first aid CPR AED (first aid CPR AED)

Accomplishments

  • Supervised team of 10 staff members.
  • Documented and resolved [technical issues] which led to better results
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Certification

  • Certified drug and Alcohol tester., [Company Name] - [Timeframe]

Languages

English
Professional Working

Timeline

Medical Screener

Job Ready
01.2022 - Current

Customer Service Team Member

Chemist Warehouse

Customer Service Team Member

Woolworths

Certificate 4 - Fitness and Training

TAFE

Certificate 3 - EAL

Access TAFE

Certificate 4 - Spoken and Written English

TAFE

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PROFESSIONAL EXPERIENCE

01-2022

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