Joanna Ahaoma Azoro
21 Grangehill Mews,Vic
Summary
Accomplished Trainer Mentor and Senior Massage Therapist with a proven track record at Azoro Health, enhancing staff development and client satisfaction through expert mentoring and exceptional massage therapy techniques. Skilled in creative problem-solving and relationship building, achieving significant improvements in productivity and client rapport without exceeding a 55-word limit.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Trainer Mentor - Senior Massage Therpist
Azoro Healrh / Blys/ Caesia Gardens RV
Melbourne, VIC
09.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Massage Therapist / Support Worker
Azoro Health
Melbourne, VIC
09.2020 - 09.2022
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Support work for Clients facilitating and providing services as required in accordance with client needs and Budget
Customer Services Officer / Distribution
Ccamatil
11.2009 - 05.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Front Desk Office Manager
McGrath Real Estate
02.2005 - 08.2009
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
- Implemented an organized filing system, facilitating quick access to important documents and improving overall productivity.
Education
Australian Training
Diploma - Massage Therapy
Evolve College
Docklands, VIC11.2022
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Train-the-Trainer
- Course Planning
- Lesson Planning
- Subject matter expertise
- Remote Learning
- Student Engagement
- First Aid
- Proficient in Software
- Student rapport
- Dietary planning
- Decision-Making
- Relationship Building
- Quality Assurance
Certification
Provide First Aid
CPR
Timeline
Trainer Mentor - Senior Massage Therpist
Azoro Healrh / Blys/ Caesia Gardens RV
09.2022 - Current
Massage Therapist / Support Worker
Azoro Health
09.2020 - 09.2022
Customer Services Officer / Distribution
Ccamatil
11.2009 - 05.2020
Front Desk Office Manager
McGrath Real Estate
02.2005 - 08.2009
Australian Training
Diploma - Massage Therapy
Evolve College