Joanna Basa
Brisbane,QLD
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
18
18
years of professional experience
Work History
Supervisor
The Kook house Café and Restaurant
04.2022 - Current
- Responsible in serving food courses and beverages to guests
- Responsible to promote and ensure guest satisfaction
- Responsible in maintaining a safe and sanitary work environment and ensure only the highest quality products are being served
- Responsible in assisting guest while seating
- Responsible in menu knowledge and presentation standards
- Responsible in answering any questions regarding menu selections
- Responsible in setting tables according to type of event and service standards
- Responsible in communicating with the kitchen regarding any menu questions, length of wait and product availability
- Responsible in reviewing dockets ensuring accurate and timely preparations for orders requirements accordingly
- Responsible in presenting accurate and final bill to guest and process payment
- Responsible in maintaining the restaurant to be kept clean and organized, both at the front as well as the back of the house areas
- Responsible in maintaining cleanliness of work areas china wares, glasses, table napkins, napkins throughout the shift
- Responsible in complete closing duties, including restocking items, turning off lights and all machines
- Responsible in conducting monthly inventory checks on all operating equipment and supplies
- Responsible in making sure that hotel/ restaurants brand standards and SOP's are consistently implemented
- Responsible in reporting to Assistant Manager/ Restaurant Manager
- Responsible in making the floor plan of each team member
- Responsible in menu engineering
- Responsible in closing sales, total sales, food sales, beverage sales, credit machines reports sales, total cash sales at the end of the shift
- Responsible in greeting and welcoming guests promptly in a warm and friendly manner
- Responsible in communicating additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Waitress
West bay Doha Qatar Hilton Hotels and Resorts Doha Located at
11.2014 - 11.2016
- Responsible in preparing the table or trolley
- Responsible in placing the docket in the kitchen
- Responsible in reading the docket comments and procedures
- Responsible in setting up the trolley and cutleries according to the food or order
- Responsible in checking the food quality before serving the guest
- Responsible in delivering or serving the food to the guests
- Responsible in making the mice and plus
- Responsible in date expiries.
Captain Waitress
Hilton Hotels and Resorts Doha
11.2014 - 11.2015
- Responsible in Checking the work station before starting the daily operation
- Responsible in Checking all the expiry items regarding food and Beverage
- Responsible in Checking all per stocks to monitor food orders
- Responsible in checking all food orders to the kitchen and to the waiters before delivering it to the guest room to checks its presentation and its freshness
- Responsible in making the floor assignment to all the waiters assigned
- Responsible in Checking all dine inn guest about the food experience and service provided
- Responsible in closing bill payments and presenting the right bill to the guest
- Responsible in closing POS machines
- Responsible in Checking all the equipment's if it is in the right condition to avoid delay on the operations
- Responsible in checking the time of each food order
- Responsible in reporting to the Headwaiter Or manager in charge
- Ordertaker/Shift Leader
- Responsible in filling the attendance via oasys Hilton hotels and Resorts Doha
- Responsible in taking the orders with telephone etiquettes
- Responsible in food pairing and food explanation to IDR menu
- Responsible in food punches of food & beverage orders to MICROS or POS
- Responsible in checking the expiries and stocks on hand and coming stocks
- Responsible in ordering food and beverage items through Birch street
- Responsible in Filing attendance via Oasys
- Responsible in filing team member vacation plan via Edocs
- Responsible in communicating to waiters, captains and minibar attendants through operation basis orders, guest requests and minibar consumptions
- Responsible in ensuring that the surroundings and place of work are kept clean and organized at all times
- Responsible in reporting SALT tract to the IDR manager, all guest feed backs through call back service
- Responsible in checking item 86 or not available item before starting the shift to avoid guest complain and to suggest other alternative food to the guest
- Responsible in checking CRM guest or costumer really matters guest or Diamond silver gold guest to perform or to give better service
- Responsible in checking occupancy and forecasted revenue for each day
- Responsible in menu engineering to check fast moving items and their cost to sales
- Responsible in Closing all open checks beverage sales reports and all closing reports each shift
- Responsible in checking the food and time of preparation of each and every order, especially gluten free or allergic guests
- Responsible being a strong order taker / shift leader to make sure that the team on the floor would follow the standard time set up and food comments are right and on time.
Room Attendant
Hilton Hotels and Resorts Worldwide
07.2012 - 11.2014
- Responsible maintenance inside the outlet Hilton Hotels and Resorts Worldwide
- Different kinds of bed making
- Different kinds of towel folding
- Knowledgeable in using different kinds of chemical detergents used in housekeeping
- Proper guest relation
- Handling guest complain
- In all guest needs and concern
- Reporting of any malfunction of room equipment's or damage to fixtures and furniture
- Undertaking laundry routine in order to comply with guest speciation
- Any associated work allocated by the immediate supervisor regarding work duty.
Room Attendant
Constancia Hotel Located at 2nd road Quezon Hill, Baguio City
04.2007 - 07.2008
- Different kinds of bed making
- Different kinds of towel folding
- Knowledgeable in using different kinds of chemical detergents used in housekeeping
- Proper guest relation
- Handling guest complain
- In all guest needs and concern
- Reporting of any malfunction of room equipment's or damage to fixtures and furniture
- Undertaking laundry routine in order to comply with guest spectation
- Any associated work allocated by the immediate supervisor regarding work du
Housekeeping Utility
Constancia Hotel Located at 2nd road Quezon Hill, Baguio City
10.2006 - 03.2007
- Responsible in maintaining the cleanliness of the hotels floor and accommodation
- Responsible in taking the job orders from the immediate supervisor
- Responsible in maintaining good ethics and personal behavior towards colleagues and superiors
- Responsible in maintaining personal hygiene and punctuality.
Education
TERTIARY - Bachelor of Science in Hotel and Restaurant Management
University of Baguio
01.2004
SECONDARY -
Baguio City National High School
01.2000
PRIMARY -
Baguio Roxas Annex
01.1996
Skills
- Communication skills
- Attentive Listening
- Teamwork
- Flexible
- Ability to work under pressure
- Adaptability to change
- Empathy and Compassion
Complexion
Brown
Birthplace
Baguio City
Personal Information
- Age: 35
- Weight: 160 lbs
- Date of Birth: 07/25/86
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Christian
Timeline
Supervisor
The Kook house Café and Restaurant
04.2022 - Current
Captain Waitress
Hilton Hotels and Resorts Doha
11.2014 - 11.2015
Waitress
West bay Doha Qatar Hilton Hotels and Resorts Doha Located at
11.2014 - 11.2016
Room Attendant
Hilton Hotels and Resorts Worldwide
07.2012 - 11.2014
Room Attendant
Constancia Hotel Located at 2nd road Quezon Hill, Baguio City
04.2007 - 07.2008
Housekeeping Utility
Constancia Hotel Located at 2nd road Quezon Hill, Baguio City
10.2006 - 03.2007
TERTIARY - Bachelor of Science in Hotel and Restaurant Management
University of Baguio
SECONDARY -
Baguio City National High School
PRIMARY -
Baguio Roxas Annex
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