Summary
Overview
Work History
Skills
Timeline
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Joanna Blinkhoff

Ashgrove,QLD

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various administrative tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision. Central point of contact for all enquiries relating to the Airport team.

Overview

26
26
years of professional experience

Work History

Office Administrative Assistant

Qantas Airways
07.2023 - Current
  • Provide support for Airport Manager and Operations Manager.
  • Maintain daily, weekly and monthly data inputs as required.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated records and files to maintain document compliance.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Ensured timely completion of projects with diligent task prioritisation, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Streamlined office processes by implementing efficient filing and organisational systems.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Conducted research to assist with routine tasks and special projects.
  • Supported executive decision-making by preparing comprehensive reports on airport performance metrics.
  • Screened visitors and issued passes to maintain safety and security.
  • Set up conference rooms, technology, and materials to facilitate meetings.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Managed complex schedules for conference room bookings ensuring that everyone had access to necessary resources for meetings.
  • Boosted employee morale by planning and executing engaging company events and team-building activities.
  • Streamlined new employee onboarding process.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted development and implementation of new administrative procedures.

Trainer

Qantas Airways
01.2021 - 07.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Analysed team performance and identified opportunities for additional training.
  • Developed effective training plans based on department needs and objectives.
  • Tracked attendance and evaluated progress for assigned trainees.

Customer Service Agent

Qantas Airways
06.1998 - 05.2021
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
  • Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.
  • Adapted to new applications and maintained knowledge of current technologies.

Skills

  • Excellent Verbal Communication
  • Document Preparation
  • Scheduling & calendar management
  • Confidentiality handling
  • Office Supply Management
  • Event Planning
  • Administrative Support
  • Computer Proficiency
  • Microsoft Office Suite
  • Dedicated Team Player
  • Microsoft Excel
  • Strong Problem Solver
  • Office Equipment Maintenance
  • Invoice Processing

Timeline

Office Administrative Assistant

Qantas Airways
07.2023 - Current

Trainer

Qantas Airways
01.2021 - 07.2023

Customer Service Agent

Qantas Airways
06.1998 - 05.2021

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Joanna Blinkhoff