Joanna Bua
West Footscray
Summary
Dynamic and dedicated professional with proven expertise in customer service and cash handling at SIMS IGA. Recognized for enhancing customer experiences and training new team members, demonstrating strong work ethic and effective communication skills. Committed to maintaining accuracy and fostering positive relationships, ensuring operational excellence.
Overview
2
2
years of professional experience
Work History
Cashier
SIMS IGA Plus Liquor Footscray
511 Barkly St West Footscray, 3012, VIC
01.2024 - 10.2025
- Processed customer transactions efficiently at point of sale, ensuring quick service during peak hours.
- Maintained organized cash register area, enhancing workflow and reducing transaction times.
- Counted money in cash drawers at end of shifts to maintain accuracy.
- Trained new cashiers on operational procedures and customer service protocols, improving team efficiency.
- Balanced cash drawer daily, ensuring accurate cash handling and reducing discrepancies.
- Provided product knowledge assistance to customers, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area, creating a welcoming environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer inquiries and complaints, fostering positive customer experiences and retention.
Education
No Degree -
Caroline Chisholm Catholic Collage
204 Churchill Ave, Braybrook VIC 3019Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
Languages
English
Native or Bilingual
Japanese
Native or Bilingual
Timeline
Cashier
SIMS IGA Plus Liquor Footscray
01.2024 - 10.2025
No Degree -
Caroline Chisholm Catholic Collage