Joanna Burnat
Administration Officer / Carer
Christie Downs,South Australia
Summary
Detail-oriented Office Administrator and currently a facility Carer with a background in logistics, education, and direct care at St Basil's Aegean Village. Demonstrates strong skills in administrative coordination, person-centred care, and compliance with regulatory requirements. Adept at managing office operations, scheduling, and communication while supporting residents with diverse disabilities. Proven ability to foster inclusive environments and effectively integrate administrative and caregiving roles.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Personal Carer
St Basil's Aegean Village
08.2024 - Current
- Deliver personalized care to residents with various disabilities, including assistance with daily activities and communication support.
- Implement care plans tailored to individual needs, collaborating with healthcare professionals to ensure effective support.
- Maintain accurate records of care provided, adhering to facility policies and regulatory standards.
Polish Language Teacher
School Of Languages
01.2016 - 01.2022
- Developed and delivered lesson plans for students in grades 7-12, preparing them for their SACE exams in collaboration with the SACE Board of South Australia.
- Utilized diverse teaching methods and technologies to engage students and meet curriculum requirements.
- Provided detailed reports on student achievements, including progress feedback to parents and administration.
Branch Office Administrator
Raben Group / Wincanton SA
01.2009 - 01.2013
- Coordinated office activities and operations to enhance efficiency and ensure compliance with company policies.
- Managed complex scheduling, including travel arrangements and appointments for senior management.
- Supervised administrative staff, assigning tasks and overseeing performance to maintain productivity.
- Handled correspondence (emails, letters, packages) and maintained records and databases.
- Supported budgeting and bookkeeping, prepared reports, and assisted with various administrative tasks.
Customer Service Officer
MPEC SA
06.2005 - 12.2008
- Provided customer service support, addressing inquiries and resolving issues to ensure client satisfaction.
- Managed customer service records and documentation, ensuring accuracy and confidentiality.
- Coordinated with internal teams to address and resolve customer and marketing-related issues promptly and effectively.
Education
Certificate III - CHC33021 Certificate III in Individual Support
Norgrove Training
Adelaide08.2024
Postgraduate Diploma - Education With Pedagogic Therapy
Old Polish University
Poland09.2012
Bachelor of Science - IT And Multimedia
Lodz University of Technology
Poland05.2007
Skills
- Administrative Coordination : Expertise in managing office operations, scheduling, and correspondence
- Customer Service : Skilled in addressing inquiries, resolving issues, and maintaining client satisfaction
- Care and Support : Experience providing person-centred care for individuals with disabilities
- Organizational Skills : Effective multitasking and time management abilities
- Communication : Strong skills in managing communication and maintaining clear records
- Technology Proficiency : Skilled in Microsoft Office Suite and database management
- IT Support : Experience in technical support and troubleshooting, with an understanding of IT systems and maintenance
- Marketing Support : Experience in assisting with marketing campaigns, content creation, and market research
Certification
- CHC33021 Certificate III in Individual Support
- RRHAN-EC - Responding to Risk of Harm, Abuse and Neglect - Education and Care
- First Aid/ CPR
Languages
English
Polish
German
Timeline
Personal Carer
St Basil's Aegean Village
08.2024 - Current
Polish Language Teacher
School Of Languages
01.2016 - 01.2022
Branch Office Administrator
Raben Group / Wincanton SA
01.2009 - 01.2013
Customer Service Officer
MPEC SA
06.2005 - 12.2008
Certificate III - CHC33021 Certificate III in Individual Support
Norgrove Training
Postgraduate Diploma - Education With Pedagogic Therapy
Old Polish University
Bachelor of Science - IT And Multimedia
Lodz University of Technology
- CHC33021 Certificate III in Individual Support
- RRHAN-EC - Responding to Risk of Harm, Abuse and Neglect - Education and Care
- First Aid/ CPR
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