JOANNA CHEHADE
Bankstown, Sydney,NSW
Summary
An Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Customer-focused with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. I'm committed to improving customer satisfaction and driving positive outcomes.
I'm also experienced in fast-paced environments and adaptable to last-minute changes. I thrive under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Officer Corporate & Events
Fortitude Protective services
12.2024 - Current
- Provided friendly and professional assistance to employees, visitors and customers.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Maintained high levels of alertness throughout shifts.
- Provided customer service assistance to staff and visitors in a professional manner.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Provided escorts for employees entering and exiting the building after hours.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
Retail Security Officer
All Sites group
11.2024 - Current
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Prepared security reports to document and log theft, accidents and safety violations.
- Maintained a visible presence throughout the premises at all times in order to deter criminal activity.
- Communicated effectively with colleagues and supervisors using radios or phones when necessary.
- Enforced access controls to restricted areas to prevent unauthorized entry.
Events Security Officer
Valiant security operations
11.2024 - Current
- Maintained high levels of alertness throughout shifts.
- Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Patrolled crowds during events to preserve order and promote security.
- Provided guidance on crowd control management during events.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Provided friendly and professional assistance to employees, visitors and customers.
- Communicated regularly with event coordinators regarding security needs and concerns.
- Assisted in providing first aid treatment in cases of medical emergencies until paramedics arrived onsite.
- Responded to medical emergencies before paramedic and law enforcement arrival.
Event Photographer
AZ Photography & events
01.2022 - Current
- Created and maintained an online portfolio to showcase photography work and attract new clients.
- Coordinated and completed photoshoots for individuals, families and small groups.
- Edit digital images, adjusting color balance, brightness, and other factors to create desired effects.
- Travel to different locations for on-site photo shoots.
- Conducted on-location photography sessions, adapting to various environments and lighting conditions.
Educator Assistant
Sahar's family day care
08.2021 - 08.2024
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Modified teaching strategies and techniques to meet the individual needs of children with diverse learning styles.
- Participated in staff meetings to discuss best practices for engaging young learners.
- Implemented hands-on, play-based strategies for experiential learning.
- Maintained accurate records of children's attendance, progress, and health concerns.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Engaged with children on individual basis to build positive, trusting relationships.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
Customer Service Representative
Cincotta Chemist
06.2009 - 09.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed positive relationships with customers through friendly interactions.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Customer Service Representative
Chemist Warehouse
02.2017 - 01.2018
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Hairdressing Assistant
Blondes & Brunettes Hair salon
07.2015 - 02.2016
- Hairdressing duties & Face to face customer service
- Attended to customer inquiries promptly and professionally.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Operated cash registers to receive payments from patrons.
Phone Fundraising Consultant
Mondial Fundraising PTY LTD
08.2015 - 12.2015
- Responded promptly to inquiries regarding donation status or other relevant topics.
- Maintained accurate records of all donations received including contact information, donation amounts and payment methods.
- Raised awareness and attracted donors through marketing campaigns.
- Assisted in developing strategies to increase public awareness of the organization's mission and programs.
Retail Assistant
TARGET
02.2013 - 09.2013
- Addressed customer questions and concerns regarding products and services.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Handled returns and exchanges according to company policies.
- Greeted customers upon entry to the store and provided a positive shopping experience.
Administrative Assistant
Hadcon Constructions Pty Ltd
02.2011 - 10.2012
- Greeted visitors and provided general information about the company.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained inventory of office supplies and placed orders when necessary.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled confidential documents in an organized fashion according to established protocol.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Education
High School Certificate -
Canterbury Girls High School
Sydney, NSW01.2012
Skills
- Advanced written and verbal communication skills
- Excellent Customer support/service
- Excellent Administration skills
- Vigilant and watchful
- Crowd controller
- Report writer
- Conflict resolution
- Effective emergency responder
- Safety awareness
- Attention to detail
- Situational awareness
- Advanced computer skills
- Telecommunication skills
- Customer service
- Professional sales promoter
- Effective patrolling
- Security equipment operation
- Keen observer
- Accurate Incident reporter
- Crime prevention specialist
Personal Information
Date of Birth: 11/10/1994
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Certification
- Diploma in Business Management
- Diploma in Early childhood and care
- Certificate two in Security operations
- Photography online course
- Current Valid FIRST AID & CPR & RSA, Working with children check, NDIS screening check, National police check
Main Interests
- Socialising and getting to know new people on a regular basis
- Helping others in different aspects of life especially those most vulnerable
- Learning and being part of new activities on a regular basis
- Keeping fit and doing physical activities
References
- Valiant Security Operations, Omar, 0420652462
- Sahar's Family Day Care, Sahar, 0450870008
- Chemist Warehouse Punchbowl, Brian, (02) 83814500
- Cincotta Chemist Campsie, Dominic, 9789 9000
Timeline
Security Officer Corporate & Events
Fortitude Protective services
12.2024 - Current
Retail Security Officer
All Sites group
11.2024 - Current
Events Security Officer
Valiant security operations
11.2024 - Current
Event Photographer
AZ Photography & events
01.2022 - Current
Educator Assistant
Sahar's family day care
08.2021 - 08.2024
Customer Service Representative
Chemist Warehouse
02.2017 - 01.2018
Phone Fundraising Consultant
Mondial Fundraising PTY LTD
08.2015 - 12.2015
Hairdressing Assistant
Blondes & Brunettes Hair salon
07.2015 - 02.2016
Retail Assistant
TARGET
02.2013 - 09.2013
Administrative Assistant
Hadcon Constructions Pty Ltd
02.2011 - 10.2012
Customer Service Representative
Cincotta Chemist
06.2009 - 09.2018
High School Certificate -
Canterbury Girls High School
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