Joanna Churnside

Work History

Broome International Airport

11.2019 - Current

Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Evaluated customer needs and feedback to drive product and service improvements.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans, through Training and Assessing of Home Affairs requirements.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures, as the current Occupational Health and Safety Representative for the department.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Gathered, organized and input information into digital database.
Educated staff on organizational mission and goals to help employees achieve success.

Workpac Pty Ltd - Fortescue Metals Group

10.2018 - 11.2019

Maintained truck logs or time recordings as required by state and company policies and regulations.
Hauled materials for road construction, large industrial use, construction and agriculture.
Enhanced operational efficiency by adhering to proper dumping procedures and techniques.
Supported overall project goals by coordinating with supervisors regarding schedules, material needs, and potential challenges or delays in real-time situations.
Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil, and water.
Adapted to various terrains and weather conditions, ensuring safe and efficient transportation of materials regardless of circumstances.
Contributed to successful project completion by transporting materials efficiently and safely between locations.
Operated with safety and skill to avoid accidents and delays.
Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

MSS Security

04.2018 - 06.2018

Contributed to a positive work environment through effective teamwork and collaboration with fellow Aviation Protection Officers.
Provided excellent customer service, addressing passenger concerns and answering questions related to aviation protection procedures.
Kept up-to-date with industry regulations and best practices, ensuring accurate implementation of aviation protection procedures.
Participated in ongoing training opportunities, continuously enhancing knowledge and skills related to aviation protection operations.
Maintained professional demeanor while interacting with passengers, providing clear communication during security procedures.
Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
Performed pat-downs to look for unauthorized materials and weapons.
Manually screened passengers unable to pass through metal detectors or who triggered alarms.
Discretely observed behaviours and demeanour of travellers and staff to screen for suspicious actions.
Adhered to strict screening techniques and procedures while conducting human screenings.

Rio Tinto Iron Ore

10.2012 - 11.2017

Participated in root cause analysis efforts following incidents or near misses, contributing valuable insights toward preventing future occurrences.
Maintained accurate documentation of ICMS processes, ensuring compliance with regulatory requirements.
Acted as a liaison between engineering teams and operators to facilitate efficient communication during troubleshooting sessions or system upgrades.
Optimized resource usage through careful analysis of process data and adjusting parameters accordingly.
Trained new team members on ICMS process operations, helping them quickly acclimate to their roles.
Reduced production downtime by promptly identifying and resolving process issues.
Streamlined process workflows by implementing continuous improvement initiatives.
Worked effectively in fast-paced environments.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.
Proved successful working within tight deadlines and a fast-paced environment.

Central Mining & Contracting

03.2012 - 10.2012

Enhanced site efficiency by streamlining administrative processes and implementing new software solutions.
Provided ongoing support to senior leadership by preparing reports, presentations, updates on key projects as needed.
Contributed to organizational growth initiatives by proactively identifying areas for improvement and implementing data-driven solutions.
Served as point of contact for facility maintenance requests, coordinating prompt resolution of issues impacting daily operations.
Implemented process improvements that resulted in increased accuracy of record-keeping and documentation management.
Oversaw the procurement of essential supplies, negotiating favorable terms with vendors while maintaining quality standards.
Coordinated staff meetings and events to foster communication, teamwork, and professional development opportunities for team members.