Keled Kochardy

Supervised 50 employees across NSW and QLD, ensuring optimal productivity and business profitability.

Supervision and Training:

• Oversee and train casual, full time and contractor cleaning staff, ensuring they understand company policies, procedures, and safety protocols.
• Implement training and coaching for staff on best practices for enhanced profitability and client satisfaction.

Client Relations:

• Build and maintain relationships with clients, addressing any concerns or special requests promptly to ensure satisfaction.

Scheduling and Coordination:

• Complete the weekly staffing roster ensuring coverage of all commercial facilities.
• Assigning tasks to staff and ensuring adequate coverage for all contracted locations.
• Exceptional time management and coordination skills.

Quality Control:

• Conduct regular inspections and audits of cleaned areas to ensure compliance with regulations and high standards are maintained, addressing any issues promptly.

Inventory Management:

• Monitor and order cleaning supplies and equipment as needed to ensure uninterrupted service delivery.

Budgeting and Cost Control:

• Manage budgets for each client account, striving to optimise efficiency and minimize expenses without compromising quality.

Performance Evaluation:

• Conduct performance reviews for cleaning staff, providing feedback and implementing training or disciplinary actions as necessary.
• Performance management of staff including exiting the business if/where required to ensure highest operational standards are maintained.
• Liaise with technical and administrative staff to devise and implement corrective actions.

Health and Safety Compliance:

• Ensure compliance with health and safety regulations, conducting regular safety meetings and training sessions for cleaning staff.

Problem Solving:

• Address any operational challenges or issues that arise, finding effective solutions to ensure smooth service delivery.
• Align procedures and protocols with changing business demands.
• Change management - Implemented new processes and procedures tactfully and passionately to ensure success.

Business Development:

• Identify opportunities for business growth, such as expanding services to new locations or securing contracts with additional clients.
• Implement effective strategies to build and retain customer loyalty in each location.

Reporting:

• Prepare and submit reports on key performance indicators, such as client satisfaction, staff productivity, and financial performance, to senior management.

Staff Motivation:

• Implement incentive programs or recognition initiatives to boost morale and encourage productivity among cleaning staff.

Recruitment:

• Review staffing needs to ensure adequate coverage at all times.
• Manage and coordinate the recruitment process for new staff members including interviewing and training
• Streamline operational efficiencies by hiring new staff with the best fit and work ethic, thereby driving productivity and business profitability.

Managing interpersonal relationships/communication:

• Resolve conflicts between employees or customers in a professional manner.
• Assist to manage client relationships and promote positive customer service experiences by promptly resolving conflicts.
• Collaborating with other departments such as HR/Marketing
• Coordinate with Supervisors and Team Leaders to develop plans for improving operational efficiency.