Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joanna Devine

Melbourne,VIC

Summary

Proven track record in enhancing financial accuracy and customer satisfaction, notably at Auto Cooling Clayton. Expert in QuickBooks and adept at conflict resolution significantly improved financial reporting and client relations. Leadership in staff training and inventory management across diverse roles underscores a commitment to excellence and efficiency

Overview

31
31
years of professional experience

Work History

Account Bookkeeper

Auto Cooling Clayton
01.2016 - Current
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Provided journal entries and performed accounting on accrual basis.
  • Maintained and processed invoices, deposits, and money logs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

BookKeeper

Utrillo PTY LTD
03.2017 - 08.2022
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Completed tax forms in compliance with legal regulations.
  • Reduced financial discrepancies by performing monthly reconciliations of bank accounts.
  • Maintained compliance with tax laws, ensuring timely filing of all required documents.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Swimming Teacher

Ivanhoe Aquatic Centre
01.2014 - 09.2016
  • Enhanced student safety by enforcing pool rules and maintaining a vigilant watch during lessons.
  • Implemented differentiated instruction strategies to accommodate diverse learning styles and abilities among students.
  • Participated in staff meetings to discuss best practices, share resources, and address program-related issues or concerns.
  • Reduced class disruptions by effectively managing classroom behavior and addressing individual needs.
  • Organized fun and educational events to promote water safety awareness within the community.
  • Established trust with parents by being accessible, transparent about progress, and providing ongoing support outside of scheduled lessons.
  • Fostered a positive learning environment by establishing strong rapport with students and setting clear expectations for behavior in the pool area.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Adapted teaching techniques to different learning styles.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Prepared equipment before each class class and stored items promptly after classes.

Cosmetic Counter Manager

Natio
04.2009 - 02.2012
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Organized sale events and created eye-catching product displays to attract customers to Natio counter.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Achieved sales goals through effective communication and demonstration of products.
  • Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
  • Implemented visual merchandising strategies to attract customers and promote featured products.
  • Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
  • Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
  • Collaborated with team members to improve overall store performance and achieve targets.
  • Budgeted, audited and balanced cash handlings to secure cash drawer.
  • Performed daily department re-merchandising, price markdowns and merchandise transfers.
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Conducted regular staff training sessions for product knowledge and sales techniques.
  • Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
  • Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
  • Established open lines of communication between counter staff and management to facilitate smooth operations.
  • Assisted in the recruitment, training, and supervision of new employees, contributing to team success.
  • Operated cash register to accurately complete customer financial transactions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Cosmetic Counter Manager

Jurlique
02.2004 - 04.2008
  • Researched and assessed new products to develop effective merchandising and promotion plans.
  • Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
  • Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
  • Introduced initiatives and sales strategies to exceed goals.
  • Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge, and departmental goals across staff.
  • Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
  • Recruited, hired and trained employees in company policies and effective sales techniques to increase revenue for busy cosmetics counter.
  • Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
  • Improved overall efficiency at the cosmetic counter by implementing new organizational systems for inventory management.
  • Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
  • Greeted and assisted customers within minutes of approaching cosmetic counter.
  • Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
  • Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
  • Enhanced customer satisfaction by providing personalized consultations and product recommendations.
  • Served as a liaison between cosmetic brands representatives and store management, facilitating productive communication on product offerings and sales strategies.
  • Collaborated with store management to develop marketing strategies for promoting new cosmetic lines.
  • Fostered a positive work atmosphere through open communication channels among team members.
  • Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
  • Recruited trained, and mentored new employees, fostering a high-performance team environment.
  • Ordered supplies and inventory for cosmetics counter
  • Protected store assets and inventory via loss prevention procedures.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.

Bar and Restaurant Manager

Robert Burn Hotel
01.1994 - 12.2004
  • Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
  • Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
  • Managed inventory control processes for reduced waste and optimized profit margins.
  • Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
  • Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
  • Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
  • Increased staff retention through effective hiring, training, and performance management practices.
  • Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
  • Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.
  • Enhanced the establishment''s reputation through consistent delivery of exceptional service, food quality, and ambiance.
  • Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
  • Developed innovative marketing strategies for increased foot traffic and revenue growth.
  • Optimized table turnover rates by implementing efficient seating plans and reservation management systems.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Fostered a positive team culture through regular staff meetings, open communication channels.

Education

Certificate IV - Certificate of Education-Integration/Teacher Aide

Monash University
Melbourne, VIC
2016

Certificate IV - Swimming And Water Safety

Austswim
Melbourne, VIC
2015

Diploma - Hospitality Administration And Management

William Angliss Institute of TAFE
Melbourne, VIC
1997

Associate of Applied Science - Early Childhood Development

Swinburne University of Technology
Melbourne, VIC
1995

Skills

  • Bookkeeping
  • Accounts Receivable
  • Accounting and bookkeeping
  • Quickbooks
  • Customer Relations
  • Audit preparation
  • Inventory Tracking
  • Relationship Building
  • Financial records and reporting
  • Statement Review
  • Conflict Resolution
  • Money handling abilities
  • Complaint resolution
  • Client Relations
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Product Knowledge
  • Staff Training
  • Customer Education
  • Dispute Resolution
  • Sales expertise
  • Stock management
  • Retail store support
  • Swimming and Water Safety
  • Swim Instruction
  • Pool safety
  • Swimming Lessons
  • Highly motivated
  • Decision-making skill
  • Friendly and outgoing
  • Dependable and reliable
  • Store Opening and Closing
  • Staff Management
  • Retail Employee Training
  • Shrinkage Control
  • Store operations
  • Staff recruitment
  • Shift Management
  • Passion for customer satisfaction
  • Point of Sale (POS) system operation
  • Staff Scheduling
  • Food Service Background
  • Customer loyalty
  • Employee Retention
  • Recruitment

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

BookKeeper

Utrillo PTY LTD
03.2017 - 08.2022

Account Bookkeeper

Auto Cooling Clayton
01.2016 - Current

Swimming Teacher

Ivanhoe Aquatic Centre
01.2014 - 09.2016

Cosmetic Counter Manager

Natio
04.2009 - 02.2012

Cosmetic Counter Manager

Jurlique
02.2004 - 04.2008

Bar and Restaurant Manager

Robert Burn Hotel
01.1994 - 12.2004

Certificate IV - Certificate of Education-Integration/Teacher Aide

Monash University

Certificate IV - Swimming And Water Safety

Austswim

Diploma - Hospitality Administration And Management

William Angliss Institute of TAFE

Associate of Applied Science - Early Childhood Development

Swinburne University of Technology

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Joanna Devine