Joanna Elliott
Rockhampton,QLD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results and successful organisation and multitasking abilities with excellent computer skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Kentucky Fried Chicken
05.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Bartender
The Giddy Goat Café and Bar
04.2023 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed closing duties, setting up for incoming shift, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Work Experience
The Hall State School
09.2019 - 09.2019
- Adhered to classroom protocols to keep areas clean, neat and organized.
- Responded to student needs and questions promptly.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Distributed learning materials such as worksheets, textbooks and group assignments.
Education
Bachelor - Education - Primary School
Central Queensland University
Rockhampton, QLD10.2026
Tafe - Responsible Service of Alcohol And Gambling
Central Queensland University
Rockhampton, QLD03.2023
High School Diploma -
Rockhampton State High School
Rockhampton, QLD11.2021
Skills
- Attentive listening
- Leadership
- Willingness to learn
- Positive attitude
- Work great in teams and by myself
- Problem-solving
- Dispute resolution
- Effective Communication Skills
- Honest
- Reliable
- Flexible
- Software Skills: Microsoft Word ~ Microsoft Excel ~ Microsoft Outlook ~ Firefox ~ Internet Explorer
Accomplishments
- Responsible service of alcohol
- Provide responsible service of gambling
- Certificate II in health support services
Hobbies
Some of my hobbies include babysitting my nieces, running and Reading
Timeline
Bartender
The Giddy Goat Café and Bar
04.2023 - 06.2023
Work Experience
The Hall State School
09.2019 - 09.2019
Customer Service Representative
Kentucky Fried Chicken
05.2018 - Current
Bachelor - Education - Primary School
Central Queensland University
Tafe - Responsible Service of Alcohol And Gambling
Central Queensland University
High School Diploma -
Rockhampton State High School
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