JOANNA FABIAN
Moncrieff,ACT
Summary
With a career in Sales and Interior Design, I am friendly, professional and have a passion for engaging with customers and helping people. I am dedicated to continuous personal and professional growth and have ambitions to expand my expertise and make a meaningful difference within the community. With a diverse background encompassing retail and client-facing roles, I prioritise exceptional customer service and strive for successful client outcomes. I approach every opportunity with enthusiasm, positivity and commitment and adaptable between team and individual work.
Overview
4
4
years of professional experience
Work History
Visual Merchandiser
Displays by Angela
08.2025 - Current
- Designed engaging visual displays to enhance product visibility and customer interest.
- Selected and arranged merchandise to create appealing in-store layouts and experiences.
- Coordinated seasonal transitions by updating displays according to current trends and themes.
- Cleaned and organized display cases, shelves and aisles.
- Maintained visual merchandising storage area and room to prevent damage or destruction of existing visual collateral or tools.
- Created window and in-store displays to promote new product launches.
- Conducted research on trends in retail design, color schemes, lighting, display techniques.
Visitor Services Officer
The Australian War Memorial
Campbell, ACT
06.2025 - Current
- Assist visitors with inquiries and provide information about services and exhibits.
- Processed payments accurately and efficiently using cash register systems.
- Managed visitor check-in processes to ensure smooth entry and security compliance.
- Maintain cleanliness and organisation of museum and galleries to create welcoming environments.
- Collaborated with staff to resolve visitor issues promptly and effectively improving experiences.
- Uphold high standards of customer service at all times while interacting with guests onsite.
- Performed general administrative tasks such as filing documents and creating reports.
- Ensured all visitor safety procedures were followed correctly at all times.
Sales Consultant and Interior Designer
Southern Innovations
11.2023 - 06.2025
- Provide a very high level of customer service and inform customers with product knowledge and information to assist them with solutions.
- Sell to a diverse group of customers and trades for residential and commercial projects with a variety of scope of works.
- Communicate with customers and suppliers daily, by phone, email and face-to-face to resolve enquiries, source pricing, book deliveries and appointments, provide quotes and carry out end-to-end ordering processes.
- Responsible for upgrade and refresh of a large showroom; designing, planning, moving, purchasing, building and pricing showroom displays.
- Conduct daily administration for smooth operation of the showroom, projects and accounts.
- Picking, wrapping and packing a wide variety of products from the warehouse and showroom in an efficient and timely manner for deliveries and customer orders.
Interior Designer and Sales
The Kitchen Company
05.2023 - 11.2023
- Company Overview: Maternity Cover
- Facilitated seamless client experiences by transforming ideas into tangible kitchen designs, leveraging CAD software to visualize concepts and ensure client satisfaction throughout the project lifecycle.
- Orchestrated design documentation that seamlessly integrated client visions with functional layouts, utilizing advanced design software to enhance client engagement and sales outcomes.
- Drove sales growth through personalized consultations and custom kitchen design presentations, successfully aligning stylistic elements with client budget constraints to elevate overall customer satisfaction.
- Contributed support to the showroom and reception, maintaining a welcoming environment and smooth operations.
- Performed showroom stocking including materials, products, and items, and ensured well-organized presentations.
- Executed ad hoc administrative tasks including managing the procurement of kitchenette and office supplies and coordinating delivery logistics using inventory management skills.
- Maternity Cover
Interior Designer
Salt Renovations
04.2022 - 04.2023
- Managed all design elements across a range of diverse projects, ensuring coordination and alignment from inception to completion.
- Contributing to the team and environment with office management and administrative tasks for efficient and seamless delivery of projects.
- Communicated and built relations with customers and suppliers, providing accurate measurements and quoting, advising on design specifications, assisting with product selections, visiting suppliers, showrooms, sourcing, and invoicing materials and products.
- Other responsibilities included creating CAD drawings, schedules, entering data and product information, managing customer files, maintaining site files, whilst liaising with tradespeople and collaborating with other team members until completion of project.
- Styled completed spaces post-project for professional photography and developed content for social media campaigns.
Beauty Therapist
Self-Employed
05.2021 - 03.2022
- Maintained cleanliness and hygiene standards across treatment rooms and equipment.
- Handled client scheduling and appointment confirmations through booking software.
- Ensured that all health and safety regulations are followed during treatments.
- Performed facial treatments, waxing, and body massages using specialized techniques.
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
- Handled daily office tasks including answering phone calls.
Education
Diploma of Beauty Therapy -
Endota Wellness College
12-2019
Certificate IV in Beauty Therapy -
CMA (Canberra Makeup Academy)
12-2018
Bachelor of Interior Design -
University of Canberra
12.2011
Diploma of Interior Design and Decoration -
Commercial Arts Training College Sydney
12.2006
Skills
- Visual merchandising
- Visitor Services
- Interior Design
- Interior Decoration
- Beauty Therapy
- Sales
- Consultion
- Admisitration
- Planning
- Organisation
- Time Management
- Documentation
- MyGP
- CRM
- Microsoft Office
- Adobe
- Vortek
- CoConstruct
- Cabinet Vision
References
- Chris French 0437 382 489
Supervising Sales Consultant at Southern Innovations
- Adam Keyte 0497 618 450
Sales Consultant at Southern Innovations
Timeline
Visual Merchandiser
Displays by Angela
08.2025 - Current
Visitor Services Officer
The Australian War Memorial
06.2025 - Current
Sales Consultant and Interior Designer
Southern Innovations
11.2023 - 06.2025
Interior Designer and Sales
The Kitchen Company
05.2023 - 11.2023
Interior Designer
Salt Renovations
04.2022 - 04.2023
Beauty Therapist
Self-Employed
05.2021 - 03.2022
Diploma of Beauty Therapy -
Endota Wellness College
Certificate IV in Beauty Therapy -
CMA (Canberra Makeup Academy)
Bachelor of Interior Design -
University of Canberra
Diploma of Interior Design and Decoration -
Commercial Arts Training College Sydney