Joanna Geysen

• The Culture Group is a professional consulting company that are experienced in harnessing the power of culture and leadership to guide clients through change, transformation, and growth.
• We partner globally with diverse industries to build authentic, purpose driven cultures that fuel innovation, engagement, and performance.
• Our integrated approach seamlessly blends solutions with client change and strategic agenda, influencing ownership, and delivering sustainable, measurable results.

ACHIEVEMENTS

• The Culture Group acquired the Australian Licence of the global Social Enterprise product Dialogue in the Dark™. Led by our team of expert low-vision and blind facilitators. This unique experience offers engaging individual and team activities conducted in complete darkness. We challenge perceptions, build empathy, and unlock powerful collaborative skills. Delivered 40+ workshops across Australia, for renowned clients including, CPA Australia, Honeywell, Deakin University and University of NSW (UNSW), impacting the professional lives of over 1,000 participants.
• Qantas Group JQ Culture and Leadership program designed and delivered for 800+ leaders across Australia and New Zealand. Awarded and attended as finalist for the 2023 Australian HR Awards for best learning and development program.
• Culture and Leadership Capability residentials (CompStat) design, delivery, and executive coaching for Victoria Police across Western Regions. The CompStat Program was awarded the 2023 Chief Commissioners Safety Award.
• Culture Transformation strategy for Australia Pacific Airports Corporation including a 3-year strategy, launch of new values, executive coaching, and leadership development for top 100. Improved to engagement scores over 2 years by >10%.
• Cultural change program to support the centralization of Academic Research Services; Capability development program to support the Library Transformation; Industry engagement strategy for the School of Economics and Finance.
• Design of Victoria University’s Senior Leadership program delivered to their top 100 senior leaders and academics.

• Shaping global leadership development frameworks, encompassing identifying key competencies to mentoring diverse talent across the globe.
• Design and implementation of an industry standard talent management system, manage strategic initiatives for developing emerging talent, and oversee the design and delivery of impactful leadership and management training programs.
• Creation of Mentorship programs for future leaders, navigate cultural shifts, and delivering communication and marketing strategies for all leadership development initiatives including the global graduate programs.
• EBITA Margin management with the company's financial objectives and industry norms, aiming for sustainable profitability and operational efficiency.

ACHIEVEMENTS

• Implemented a CEO and Executive talent strategy for Orica top 100 talent, including a partnership with London Business School for executive education programs. The program focused on critical self-awareness, influence, customer centricity, and VUCA principles. Delivered under budget and increase of 22% of company engagement scores.
• Managers leadership program was endorsed and delivered to 300 senior managers across various functions and regions, in partnership with Melbourne Business School. The program covered self-awareness, resilience, change management, and leading teams through transformation.
• Orica global graduate program achieved recognition as a finalist at the 2015 HR Awards.
• Accountable for frontline supervisory program for 1000 leaders across the globe. Partnership established with global training provider NIIT to roll out a 4-day behavioural program. Program was translated into French, Indonesian, German, Polish and Spanish to cater for global reach.

• Design, implement, and deliver to budget a comprehensive Jetstar Leadership Development Framework to enhance leadership proficiency throughout global footprint.
• Initiate a culture awareness program spanning Australia, Japan, Singapore, Hong Kong, and Vietnam, aimed at promoting diversity and inclusion initiatives.
• Establish and integrate a global portfolio for graduates and emerging leaders.
• Develop and review corporate and compliance policies and recruitment induction protocols for new employees.
• Launch Executive Coaching frameworks, Leadership Academy residencies, and top 100 forums, bolstered by a talent matrix and competency framework.
• Implement a company Learning Management System (LMS) and workforce planning strategy to facilitate operations across global aviation sites.

ACHIEVEMENTS

• Successfully implemented corporate culture induction programs across all airlines, catering to over 2000 new employees. Designed and facilitated senior leadership forums involving 200 managers per forum, in collaboration with the Australian airline CEO and executive teams.
• Eight quarterly forums held from 2011 to 2014 focused on Safe Working Practices, Operational Excellence, and Leadership Development. Developed and delivered an international Leadership Development Framework to over 1000 managers across all levels, including frontline, heads of departments, management, and CEOs.
• Rollout of an Emotional Intelligence package to Japanese management teams. Additionally, designed and executed a Graduate program, leading to a high placement rate of 98% upon completion of the 2-year program.

• Oversee the Organisational Development Strategic Plan and managing the annual budget.
• Mentoring the national POD division for delivering effective people development and organisational growth solutions.
• Managing international leadership framework, exemplified by the Lead the Way program, essential for creating the desired leadership model within VRL.
• Facilitating senior management and executive leadership retreats and delivering a national Traineeship Framework in collaboration with a Registered Training Organisation.
• Developing, delivering, and assessing leadership programs across business sectors within VRL, along with implementing coaching and assessment frameworks for new and existing leaders.
• Building and maintaining relationships with internal and external stakeholders to design and execute training and development programs across the VRL Executive group.

ACHIEVEMENTS

• Successful endorsement and rollout of Leadership Capability model. Graduating over 200 managers and directors through Lead the Way High Performance Culture program. The program was catered for our Cinema, Theme Park and Roadshow Production and Distribution businesses respectively. The output garnered a cultural shift in behaviour that aligned to the succession planning model.
• Delivery of Registered Training Certification for over 600 staff for Village Cinemas Australia. Accreditation of Retail and Hospitality packages in excess of 250k revenue
• Delivered training revenue of 900k for 09/10 over 1500 staff; delivery of Theme Park Registered Training Organisation traineeship programs across retail and hospitality nationally accredited qualifications.
• Design, delivery, evaluation, and assessment of start up Gold Class USA training and induction program for over 200 international new starters. Responsible to deliver sales and service ADMIT One training program in Chicago and Seattle USA.
• Endorsement and management of OD Strategic Plan for Theme Park QLD business. Reducing annual L&D budget by 500k by streamlining resources and delivery of successful Induction including introduction of Learner Management Systems, Compliance and RTO portfolios.

• Managing a learning and development team, providing guidance, coaching, and conducting performance reviews to ensure alignment with Key Performance Indicators (KPIs).
• Additionally, implementing a structured leadership framework across FOXTEL, managing traineeship contracts with external vendors, and overseeing the successful rollout of induction programs for new employees.
• Facilitating managerial training, engaging external organisations for sales and service capability programs, and developing internal interviewing and assessment centres.
• Budget management for the training department and overseeing change management initiatives within the organization are integral parts of the role, requiring thorough planning and evaluation processes to ensure effectiveness and efficiency.

ACHIEVEMENTS

• Implementation of Leadership successful engagement of training vendor Rogen Si and Framework implementation of FOXTEL leaders program including extensive assessment and graduation ceremony.
• Complete Product & Pricing Management and implementation of FOXTEL product Launch and pricing change strategy. Training of 1000 employees including third party resellers.
• Traineeships Funding; target of 250k funds generated ahead of schedule with over 300k achieved for end Financial year 05/06.

• Manage a team of trainers’ entails ensuring timely and budget-compliant delivery of key performance indicators, coupled with ongoing performance management and individual coaching for team members' development.
• Project planning involves crafting training strategy documentation aligned with the Customer Relationship Management Program, while also establishing a national development framework for frontline and leadership roles, encompassing formal training, self-paced online and in person learning.
• Relationship management, collaborating with contractors for the implementation of the Customer Relationship Management program at FOXTEL.
• Training facilitation includes a diverse array of formal and informal programs aimed at enhancing capabilities, such as frontline management, managerial off-sites, and product/systems training across multiple locations.

ACHIEVEMENTS

• Implementation of CRM; successful deployment and implementation of Collections and Sales CRM program to FOXTEL environment.
• Manage Graduation; Implementation of Certificate III in Business.
• Certificate III in Business; Graduation Ceremony for 200 Frontline Employees.
• National Exchange Program as endorsed by FOXTEL CEO.

Lead, train & motivate teams of Entertainment Consultants so FOXTEL’s sales and business objectives are met and exceeded. This was achieved through counselling, performance and probationary reviews, recruitment activity and workforce management.