Joanna Hadjipavli

• Delivery of customer centric training and development operation including the supervision, organisation and coordination of training programs, orientation, induction, staff competency and compliance.
• Evaluate the appropriateness and effectiveness of training programs and their consistency with industry standards and regulations.
• Perform regular audits ensuring ongoing adherence to industry standards and changes to aviation governing bodies.
• Monitored participant workflow and behaviors throughout training process.
• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
• Eliminated process gaps by implementing new methods of standardized training.
• Identified and solved internal problems related to employee turnover by revamping training approaches.
• Assessed student needs to develop effective training plans.

• Controlling of flight editing processes including handling of sensitive information.
• Follow key timeframes whilst tackling high pressure situations and ensuring on time performance of flights.
• Conduct team briefings and consistent team support whilst ensuring client objectives and goals are met.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Followed through with client requests to resolve problems.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Responsible for managing Sydney International Airport training department and training team, and developing and implementing training plans in line with business short and long term objectives.

• Overall management of training department and team
• Creation of trainer rosters and task allocation
• Creation and management of training planner including current and future training plans, budget allocations, and resource planning
• Building, maintaining, and developing client and other stakeholder relationships
• Oversee and implement company policy adherence including conducting disciplinary meetings for staff and creating notices for all standard operating procedures
• Creation of training and staffing matrices
• Conduct regular training needs analysis identifying skill gaps and headcount requirements, ensuring all training plans are in line with business objectives
• Coordinating all aspects of the learning and training content completion and compliance within the Learning Management System (LMS) for Sydney International
• Management of the licenses, qualifications and reporting processes
• Engage, coach and support leaders to facilitate and implement learning initiatives and people management to suit a changing and diverse industry
• Conduct orientation and recruitment activities including interviews and pre-employment administration
• Identifying potential improvements in service provision to clients through consistent auditing and risk assessment analysis

• Creating individual care plans for clients
• Implementing health and human services action plans including assessing, monitoring, planning, and evaluating client needs and demands
• Liaising with client stakeholders and representatives regarding management plan, including resource allocation and budgeting limitations
• Conducting evaluation assessments and reviews ensuring compliance to standards of care and quality assurance
• Conducting research within Australian Prisons & Immigration Detention Centres, including liaison with prisoners, and producing case files in favour of implementing mental health service accessibility for incarcerated persons.

• Provided on the job training including delivering course content to employees in a live environment
• Identified issues, analyzed information and provided solutions to problems.
• Conduct observational assessments and audits