Joanna Hobson
Everton Park,QLD
Summary
Dynamic and results-oriented professional with a proven track record at Northside Christian College, enhancing athlete performance and fostering community connections. Expert in sports psychology and team leadership, I excel in creating positive environments and achieving significant improvements in customer satisfaction. Skilled in both motivational techniques and effective complaint resolution, I bring a comprehensive skill set to any team.
Overview
4
4
years of professional experience
Work History
Sports Coach
Northside Christian College
02.2024 - Current
- Led athletes in community service projects to foster a sense of social responsibility and create positive connections with the local community.
- Increased player skill levels with the implementation of targeted drills and practice sessions.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Collaborated with other coaches to share knowledge, resources, and best practices for improved coaching strategies across various sports disciplines.
Maths Tutor
Myself
03.2022 - Current
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
- Enhanced student retention of math skills with engaging lesson plans and regular practice exercises.
- Adapted instructional methods to address unique learning needs, ensuring each student''s success in mastering mathematical concepts.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
Barista and Customer Service
Muffin Break
04.2021 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor of Clinical Exercise Physiology - Health And Behavioural Science
University of Queensland
Brisbane, QLD11-2027
High School Diploma -
Northside Christian College
Brisbane, QLD11-2023
Skills
- Customer Service
- Customer Satisfaction
- Customer Complaint Resolution
- Positive Reinforcement
- Motivation Techniques
- Active listener
- Friendly and outgoing
- Team Leadership
- Problem-Solving
- Sports psychology
Timeline
Sports Coach
Northside Christian College
02.2024 - Current
Maths Tutor
Myself
03.2022 - Current
Barista and Customer Service
Muffin Break
04.2021 - 04.2023
Bachelor of Clinical Exercise Physiology - Health And Behavioural Science
University of Queensland
High School Diploma -
Northside Christian College
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