Joanna Leontios
Carss Park ,NSW
Summary
Strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results. Working as a team and communicating throughout all aspects of work to achieve the best outcome. Teamwork is a essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
4
4
years of professional experience
Work History
General Sight Crew
Team Event
11.2024 - Current
- Warehouse work.
- Preparing all Items for events.
- Working on sight.
- Assisted other team members to achieve goals.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Trainer
McDonald's
04.2021 - 09.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Waitress
Waterfront Como Cafe
01.2022 - 04.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Prepared Coffee, Drinks, Pastries, Hot Food etc.
Education
High School Diploma -
Sylvania High School
Sylvania, NSW09-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Customer engagement
- Cleaning and sanitizing
- Interactive communication skills
- Integrity and honesty
- Initiative and Self-motivation
- Collaboration and teamwork
Timeline
General Sight Crew
Team Event
11.2024 - Current
Waitress
Waterfront Como Cafe
01.2022 - 04.2023
Crew Trainer
McDonald's
04.2021 - 09.2023
High School Diploma -
Sylvania High School
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