Joanna Lin
Bexley,NSW
Summary
Versatile and dynamic professional with a proven track record at The Star Casino, excelling in customer service and risk management. Demonstrated adaptability and a team player mentality, significantly enhancing guest satisfaction and business growth. Expert in gaming regulations and conflict resolution, committed to continuous improvement and exceptional service delivery.
Experienced with operating various casino games and ensuring adherence to gaming protocols. Utilizes expertise in customer service to enhance player satisfaction and loyalty. Knowledge of maintaining game integrity and resolving disputes promptly and professionally.
Professional with solid experience in gaming operations, adept at managing fast-paced environments and ensuring seamless gameplay. Strong focus on teamwork and achieving optimal results, consistently adapting to shifting situations with ease. Skilled in card dealing, customer service, and maintaining compliance with gaming regulations. Known for reliability, precise hand-eye coordination, and effective communication.
Overview
2017
2017
years of professional experience
Work History
Casino Dealer
The Star Casino
- Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Assisted in training new dealers, sharing expertise to improve overall team performance and knowledge.
- Assisted players with placing bets, educating on game rules to increase understanding.
Business Development Executive
The Star Casino
06.2016 - 08.2016
- Built relationships with customers and community to promote long term business growth.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
VIP Host
The Star Casino
04.2016 - 05.2016
- Demonstrated exceptional problem-solving skills to address client concerns in a timely manner, reinforcing a reputation for outstanding service.
- Actively participated in ongoing training programs for continuous improvement in service delivery, enhancing guest satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Education
High School Certificate -
Beverly Hills Girls High School
Certificate IV - Finance And Mortgage Broking
NSW Tafe
06.2024
Skills
- Calculating payouts
- Adaptability to change
- Excellent customer service
- Patience and composure
- Reliability and punctuality
- Team player mentality
- Flexible schedule
- Risk Management Understanding
- Game rules
- Cash handling experience
- Gambling knowledge
- Table management
- Resolving conflicts
- Knowledge of Gaming Regulations
- Fraud Identification
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Business Development Executive
The Star Casino
06.2016 - 08.2016
VIP Host
The Star Casino
04.2016 - 05.2016
High School Certificate -
Beverly Hills Girls High School
Certificate IV - Finance And Mortgage Broking
NSW Tafe
Casino Dealer
The Star Casino
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