Stepheny Daneika Simnov
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Hebel Construction Worker
Rq Cladding
10.2021 - Current
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
Customer Service Cashier
Mr Donut
05.2021 - 10.2021
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Customer Service Cashier
Woolworth's
06.2019 - 03.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Maintained customer satisfaction with quick and professional handling of product returns.
Customer Service Cashier
KFC
03.2017 - 11.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Certificate IV - Real Estate
Real Estate Institution Victoria
Camberwell, VIC06.2024
High School Diploma -
Fountain Gate Secondary College
Narre Warren 02.2019
Certificate II - Building And Construction
Skills Invest
Dandenong, VIC01.2018
No Degree -
Keysborough College - Banksia Campus
Springvale South, VIC11.2017
Skills
- Construction
- Power Tool Operation
- Team Collaboration
- Worksite safety
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Basic Math Competence
- Conflict Resolution
- Issue Resolution
Timeline
Hebel Construction Worker
Rq Cladding
10.2021 - Current
Customer Service Cashier
Mr Donut
05.2021 - 10.2021
Customer Service Cashier
Woolworth's
06.2019 - 03.2020
Customer Service Cashier
KFC
03.2017 - 11.2018
Certificate IV - Real Estate
Real Estate Institution Victoria
High School Diploma -
Fountain Gate Secondary College
Certificate II - Building And Construction
Skills Invest
No Degree -
Keysborough College - Banksia Campus
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