Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Joanna Peplow

South Morang,VIC
Joanna Peplow

Summary

Proven excellence in customer service Team Leader Coaching, training and development of current team and future leaders Willingness to constantly learn and grow Advanced IT skills including Microsoft Office Superior oral and written communication skills Highest level of personal integrity and ethics

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

29
years of professional experience
1
Certification

Work History

Prompt Distribution

Customer Service Specialist / Team Leader
04.2022 - Current

Job overview

  • Excellence in Customer Service
  • Leading and training Staff
  • Success in achieving all KPI's
  • Community Engagement and Business development opportunities
  • Safety Development and training
  • Strong administration skills
  • Good knowledge of MS Office, Words, Excel, spread sheets etc

GoodFellas Barber Shop

Manager/ Senior Stylist/ Senior Barber
05.2014 - 03.2022

Job overview

  • Training of Staff, Support and all forms of staff and salon management
  • Excellent product knowledge
  • Senior stylist/ haircutting skills/ barbering
  • Fades
  • Use of cutthroat razor
  • Continued Development

Express Cuts & Colours

Management/ Senior stylist
11.2007 - 11.2012

Job overview

  • Coaching and Training of staff
  • Excellent knowledge of all forms of colour, care, cutting, styling, and finishing hair
  • Confidence and skills to add creativity to my work, resulting in client satisfaction, return and trust
  • Team Member Training, Coaching and Development
  • Increased Customer Satisfaction
  • Mentoring and developing current staff
  • Training and Developing Staff
  • Dealing with everyday issues as they arise and calming the waters
  • Rostering
  • Customer Service
  • Ordering /Stock Inventory

Theresa's Unisex Salon

Business Owner
01.1996 - 12.2006

Job overview

  • Hairdresser & Stylist
  • Training Staff / Apprentices
  • Driving Staff to reach and exceed targets & KPI'S
  • Marketing and Brand development
  • Gaining the Loyalty and respect of my team

Education

City & Guilds London
London

Advanced Diploma from Hairdressing Theory And Practical.

University Overview

City & Guilds
London

Advanced Diploma from Hairdressing Science.

University Overview

City & Guilds
London

Advanced Diploma from Business Management And Development

University Overview

Skills

  • Demonstrated Customer Service Expertise
  • Team Leader
  • Team Coaching and Development
  • Superior oral and written communication skills
  • Highest level of personal integrity and ethics
  • Employee Development
  • Performance management
  • Team Development
  • Stock Control Management
  • Time management
  • Creative problem solving
  • Client satisfaction
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving

Accomplishments

Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7 staff members.

Certification


  • Victoria Driver's License

Languages

English
Native or Bilingual
Maltese
Native or Bilingual

Timeline

Customer Service Specialist / Team Leader
Prompt Distribution
04.2022 - Current
Manager/ Senior Stylist/ Senior Barber
GoodFellas Barber Shop
05.2014 - 03.2022
Management/ Senior stylist
Express Cuts & Colours
11.2007 - 11.2012
Business Owner
Theresa's Unisex Salon
01.1996 - 12.2006
City & Guilds London
Advanced Diploma from Hairdressing Theory And Practical.
City & Guilds
Advanced Diploma from Hairdressing Science.
City & Guilds
Advanced Diploma from Business Management And Development
Joanna Peplow