Joanna Sarkhel
Brisbane,Australia
Summary
Highly organized and dependable administrative professional with experience supporting executive-level staff in government and healthcare settings. Proven ability to manage calendars, coordinate meetings, process invoices, and maintain accurate records. Skilled in Microsoft Office Suite, with strong communication and multitasking abilities. Committed to service excellence, demonstrated through meticulous record management and the enhancement of registry operations. Strong communicator with a focus on building positive relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
GRANT OFFICER – AO4
Community Recovery – Dept. of local Govt., Water & Volunteers
02.2025 - 05.2025
- Facilitated the delivery of essential grant funding and support programs, ensuring timely and effective distribution of resources.
- Uphold the highest level of confidentiality and accuracy in managing applicant records, safeguarding personal and sensitive information.
- Respond promptly and effectively to enquiries, providing clear, concise, and compassionate communication to assist applicants through the process.
- Review and assess grant applications against defined criteria to determine eligibility, requiring attention to detail and adherence to policies.
- Work closely with other teams as required to gather additional information or clarification that may be required to process applications efficiently.
- Accurately document interactions, decisions, and outcomes, ensuring a reliable and transparent audit trail.
ADMINISTRATIVE OFFICER
Queensland Civil and Administrative Tribunal (QCAT)
01.2024 - 02.2025
- Undertake file management under guidance and supervision, taking action on files to assist the decision makers.
- Provide information to parties on processes relevant to the application, ensuring the file is progressed in accordance with QCAT procedures.
- Managed scheduling and room bookings for hearings and internal meetings.
- Provide accurate and timely administrative support to other registry officers.
- Participate in developing QCAT initiatives to support the achievement of the QCAT business excellence.
- Maintained digital and physical filing systems, ensuring accurate and up-to-date records.
- Drafted and formatted official correspondence, notices, and reports.
MEDICAL RECEPTIONIST
Doctors at Newmarket
04.2024 - 09.2024
- Efficiently manage patient data, appointments and follow procedures.
- Provide a service to patients whilst ensuring clinic operations and doctors.
- Workload is effectively always managed.
- Handled patient billing, Medicare claims, and reconciled daily transactions.
- Assist Doctors with day-to-day administrative support and take an active part in working closely with other team members to manage daily tasks.
- Function in a highly organized and time efficient manner always.
- Provided administrative support including document preparation, scanning, and data entry.
RETAIL ASSISTANT
Caltex Star Mart
02.2022 - 03.2024
- Enforced rules, regulations, policies, and procedures and responded to emergency situations requiring security assistance.
- Provide excellent customer service according to the company's policy.
- Dealing with a customer complaint
- Drove customer satisfaction by answering questions and providing solutions to issues promptly.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked closely with shift manager to solve problems and handle customers
ADMINISTRATION SUPPORT OFFICER
Apollo Hospitals
03.2016 - 05.2019
- Supported records management by organizing and filing documents both physically and electronically.
- Provided executive support including diary management, travel bookings, and meeting coordination.
- Entered and maintained departmental records in the company database.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Generated reports to suggest corrective actions and process improvements.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Coordinated with human resources department to handle payroll and personnel databases.
- Leveraged bookkeeping software and automated processes to reduce errors.
Education
Certificate III - Health Administration
TAFE
Brisbane, Queensland01.2024
Bachelor of Arts - English Language and Literature
West Bengal State University
01.2019
Skills
- General administrative support
- Community Engagement & Project Participation
- Reception and customer service
- Office equipment operation and maintenance
- Invoice Processing & Record Keeping
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong communication and interpersonal skills
- Calendar & Email Management
- Attention to detail
- Data entry and record management
- Strategic planning
- Work coordination
Certification
First AID and CPR
Timeline
GRANT OFFICER – AO4
Community Recovery – Dept. of local Govt., Water & Volunteers
02.2025 - 05.2025
MEDICAL RECEPTIONIST
Doctors at Newmarket
04.2024 - 09.2024
ADMINISTRATIVE OFFICER
Queensland Civil and Administrative Tribunal (QCAT)
01.2024 - 02.2025
RETAIL ASSISTANT
Caltex Star Mart
02.2022 - 03.2024
ADMINISTRATION SUPPORT OFFICER
Apollo Hospitals
03.2016 - 05.2019
Certificate III - Health Administration
TAFE
Bachelor of Arts - English Language and Literature
West Bengal State University
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