Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Joanna Smith

Darwin,NT

Summary

Self-motivated and results-driven professional with the ability to adapt and thrive in dynamic environments. Highly organized, detail-oriented, and committed to continuous learning and personal growth. Adept at problem-solving and quickly adjusting to new challenges. Strong communication skills with a proactive approach to achieving both short- and long-term goals. Equally effective working independently or within a team, consistently driving results with a strong sense of initiative and dedication.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Operations Manager/Office Manager

COOLIT NT
Berrimah, NT
01.2024 - 10.2024
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Developed and implemented office policies and procedures.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Identified needs of customers promptly and efficiently.

Cafe Assistant

Lunch Heaven
Winnielle, NT
06.2019 - 12.2022
  • Processed take away orders efficiently while adhering to company policies and procedures.
  • Adhered strictly to hygiene protocols while working within the cafe kitchen area.
  • Ensured customer satisfaction by providing excellent service and responding promptly to inquiries.
  • Stocked inventory of food items such as pastries, sandwiches and salads.
  • Performed cashier duties such as handling payments, issuing receipts and counting money back to customers.
  • Greeted customers upon their arrival at the cafe and provided them with menu options.
  • Provided accurate information regarding ingredients used in different dishes on the menu.
  • Communicated effectively with colleagues in order to ensure smooth operations throughout shifts.

Training Property Manager

Advanced Residential & KG YOUNG & Associates
Winnielle, NT
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Programs used: Property Tree, Inspection Express, Brix & Agent, CNA Reports, IRE Forms.
  • Helping with property vacates, ingoing and outgoing inspections, and preparing PCRs through Inspection Express.
  • Met with prospective tenants to show property and assess applications or sign leases.

Sales Representative

Reward Hospitaility
Darwin, NT
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Maintained accurate records of all sales and prospecting activities.
  • Researched competitors' products, prices, and sales techniques.
  • Negotiated pricing contracts with customers to maximize profits.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Utilized CRM software tools to track progress of each sale cycle stage.

Betting Agent

SportsBet
Darwin, NT
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Utilized computer systems for tracking, information gathering, and troubleshooting.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Taking Live phone bets and performing payments in a short time frame

Education

Business Enterprise - Small Business

Casuarina Senior College
Darwin NT
10-2012

Skills

  • Marketing and Social Media
  • Customer retention and Service
  • Budgeting and cost control
  • Problem-solving
  • Administrative support
  • Time management
  • Communication

Certification

Certificate IV in Small Bossiness Enterprise

Statement of Attainment (SOA) in Certificate IV in Real Estate Practice

References

  • Nadia Jong - Manager of Lunch Heaven 0410351178
  • Lachlan Burt - Manager of COOLIT IT 0448570212
  • Lee-ann Schey - Advanced Residential 08 89479177

Timeline

Operations Manager/Office Manager

COOLIT NT
01.2024 - 10.2024

Cafe Assistant

Lunch Heaven
06.2019 - 12.2022

Training Property Manager

Advanced Residential & KG YOUNG & Associates

Sales Representative

Reward Hospitaility

Betting Agent

SportsBet

Business Enterprise - Small Business

Casuarina Senior College

Similar Profiles

CREATE PROFILE
Joanna Smith