Summary
Overview
Work History
Education
Personal Information
Application
Timeline
Generic

Joanna Stawski

Broadwater,Australia

Summary

As a motivated, hardworking and organised business owner with over 20 years experience, I understand and acknowledge that the tasks involved in this position require a high standard of passion, commitment and awareness, as well as excellent customer service skills, communication and self-management abilities. I consistently display a high level of professionalism. My experience, abilities and strong work ethics makes me an asset to your business as I have the necessary skill set to be a valued employee in your company. I have an enthusiastic and positive approach to life, and I am prepared to meet challenges through continuously striving to achieve goals and outcomes. I maintain strong personal attributes to enable me to relate to a diverse range of people inclusive of those from different cultural backgrounds and I can actively listen and understand all people to enable me to work with them in a supportive manner. I can communicate effectively with the young generation and also have understanding and empathy towards all customer needs.

Overview

23
23
years of professional experience

Work History

Freelance Make Up Artist

Femme Fatale Make Up
01.2015 - Current
  • Passionate Beauty Expert, successful at using product knowledge and exceptional customer service skills to increase client retention and exceed sales goals
  • Developing positive ongoing client relationships through event planning and continued education on product knowledge
  • Administration duties including, replying to emails, engaging the client with availability, product and pricing information, job quotes, keeping up to date with accounts
  • Travel to client or client coming to studio to carry out bookings and appointments
  • Assess clients skin condition to determine what best products and application method best suits the individual
  • Demonstrating makeup skills by foundation matching in regards to individual skin tones and textures and upselling products to my clients
  • Applying make up using colour matching techniques in regards to their eye colour, face shape, hair colour and features
  • Time management in relevance to the individual needs and amount of bookings scheduled in for the day
  • Co ordinate and execute make up application in accordance to the theme event at task, whether it being a wedding, special event, ball, editorial shoot
  • Follow up with customer after booking in regards to feedback and following up payments and rescheduling future bookings
  • Provide- an elevated customer experience to generate a loyal clientele
  • Self managing social media pages, continually updating media content and focusing on content and client engagement
  • Daily maintenance of make up kit and brushes including, restocking, cleaning, sanitizing and keeping up with industry standard hygiene procedures
  • Providing makeup consultations and application for customers and other cosmetic services as requested
  • Consulting with clients on skincare and beauty regimes and applications
  • Organise, plan and execute personal makeup consultations and consulting with clients on skincare and beauty regimes and applications
  • Demonstrated makeup skills by assisting customers in foundation matching
  • Performing audits to ensure that stock inventory correlated with online inventory
  • Replenished merchandise to ensure products were consistently available for purchase
  • Use my sales skills by selling professional quality makeup to my clients
  • Maintaining cleanliness while practicing safety and sanitation of makeup products as well as makeup tools
  • My job also requires me to collaborate with hairdressers, stylists and photographers on photo shoot sets for editorial work, commercials and advertising or for model agency work
  • Make up for fashion shows

Make Up Sales Consultant

Priceline
01.2012 - 01.2014
  • Opening and closing of store
  • Achieving and exceeding all targets in line with company KPIs
  • Exceptional interpersonal and customer service skills
  • Visual merchandising as required
  • Serving customers, helping customers with enquiries and informing them about product details and knowledge, provide advice and styling tips
  • Always Keeping store clean and presentable
  • Assess customer beauty needs and/or concerns
  • Experience with industry software
  • Cash handling and end of reconciliation
  • Process stock inventories
  • Ensure customers are informed about product details, such as ingredients and application methods
  • Facilitate in-store beauty events in partnership with leadership and brand partners
  • Addressing customer beauty needs and skin types
  • Organising and booking beauty and make up consultations
  • Ensure stock fixtures and drawers are maintained to Priceline Pharmacy standards
  • Completing customer transactions on the till accurately and efficiently
  • Monitoring product levels including best sellers, slow moving and out of stock products, reordering and restocking as required
  • Contacting clients to answer any questions or queries and to obtain any information to maintain up to date customer files
  • Resolved customer disputes to the best of my ability
  • Managed the shop floor for periods of time while the manager was away

Fashion Retail

Gloss Fashion
01.2010 - 01.2012
  • Opening and closing of store
  • Customer Service
  • Attending to
  • Placed orders to restock merchandise and handled receiving of products, stock
  • Management
  • Keeping store clean and presentable at all times
  • Customer service
  • Cash handling and end of day reconciliation

Administrator for Shipping & Logistics Division

Fremantle Ports
01.2008 - 01.2012
  • Administrator for Shipping and Logistics Division
  • Note taking and preparation of minutes for monthly Divisional Meetings and Inner Harbour Safety Committee meetings, setting up boardroom for meetings
  • Preparation of agenda and relevant correspondence for high level Shipping & Logistics meetings
  • Arrange all travel for requirements for the General Manager as well as all travel arrangements for the Division
  • Monthly reconciliation of credit cards for division, petty cash
  • Diary management for General Manager, as well as managers of both Shipping & Logistics
  • Recording important and often confidential information in TRIM (record management program) to comply with Government regulations
  • Tracking and compiling information received through TRIM for environmental reporting
  • Updating Customer information in CIS (Customer Information System)
  • Creating PowerPoint presentations and bulletins for internal and external showing

Customer Service Representative

SYNERGY
01.2005 - 01.2008
  • Dealing with customers on a day to day basis over the phone, creating new accounts for customers as well as transferring and finalizing their accounts and maintaining customer records
  • Working in a very busy call centre, taking call after call
  • Dealing with the customers enquiries and providing either a written or verbal response
  • Rebates
  • Client database file updates, prepared reports and completed work assignments and related clerical duties
  • Updating the internal database
  • Resolved customer requests, questions and complaints frequently requiring analysis of situations to determine the best use of resources
  • Liaised between the customer and various departments
  • Prioritizing workloads and making decisions

Sales Rep

Vodafone Ltd
01.2002 - 01.2005
  • Typing of all internal and external correspondence
  • Monthly reports
  • Operating switchboard
  • Processing orders and dispatching stock
  • Mail and fax distribution
  • Meeting deadlines and sales targets
  • Dealt with and resolved customer complaints
  • Sales and reaching sales targets
  • Maintained excellent customer relations and developed customer rapport
  • Setting up credit checks and contracts for customers
  • Stock control and ordering of stock / stock takes

Education

First Aid Certificate -

St John God
11.2024

Certificate in Make-Up Artistry -

VOLONA College of Beauty
Canning Vale, WA
01.2008

Operate a computer reservations system -

Hayton Travel College
01.2006

Certificate in Travel & Tourism -

Central TAFE
01.2001

Iona Presentation College
Mosman Park
01.2000

Personal Information

  • Date of Birth: 04/24/83
  • Driving License: 447998

Application

Retail Sales Assistant, Please accept this cover letter and attached curriculum vitae as an application for a Retail Sales Assistant position within your company. I am highly skilled and experienced in Fashion and Makeup retail and am passionate about working in this developing industry. I am looking to further my career and take on new and exciting challenges in a role that enables me to focus and expand in this sector. As a motivated, hardworking and organised business owner with over 20 years experience, I understand and acknowledge that the tasks involved in this position require a high standard of passion, commitment and awareness, as well as excellent customer service skills, communication and self-management abilities. I consistently display a high level of professionalism. As a sole business owner of my Makeup Artist company 'Femme Fatale' I prioritise professionalism on each individual client and job, I am aware of and follow all required regulations including the current Covid 19 protocols, procedures and guidelines rigorously. I have a natural ability to adapt to any surroundings or environments and easily communicate with people of all ages and backgrounds. My experience, abilities and strong work ethics makes me an asset to your business as I have the necessary skill set to be a valued employee in your company. I have an enthusiastic and positive approach to life, and I am prepared to meet challenges through continuously striving to achieve goals and outcomes. I maintain strong personal attributes to enable me to relate to a diverse range of people inclusive of those from different cultural backgrounds and I can actively listen and understand all people to enable me to work with them in a supportive manner. I can communicate effectively with the young generation and also have understanding and empathy towards all customer needs. I have a natural ability to adapt to any surroundings or environments and easily communicate with people of all ages and backgrounds. Please find attached my current resume and I anticipate to hearing back from you with the availability of a personal interview that should suit you. With Many thanks and Yours Sincerely Joanna Stawski

Timeline

Freelance Make Up Artist

Femme Fatale Make Up
01.2015 - Current

Make Up Sales Consultant

Priceline
01.2012 - 01.2014

Fashion Retail

Gloss Fashion
01.2010 - 01.2012

Administrator for Shipping & Logistics Division

Fremantle Ports
01.2008 - 01.2012

Customer Service Representative

SYNERGY
01.2005 - 01.2008

Sales Rep

Vodafone Ltd
01.2002 - 01.2005

First Aid Certificate -

St John God

Certificate in Make-Up Artistry -

VOLONA College of Beauty

Operate a computer reservations system -

Hayton Travel College

Certificate in Travel & Tourism -

Central TAFE

Iona Presentation College

Similar Profiles

CREATE PROFILE
Joanna Stawski