JOANNA SVENSON

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
• Improved sales conversion rate with personalized sales pitches based on customer needs and preferences.
• Input order information into system and updated customer accounts to document and track customer orders.
• Worked effectively in fast-paced environments.

• Enhanced fuel station efficiency by maintaining clean and organized work areas.
• Collaborated with team members to maintain adequate inventory levels, ensuring consistent product availability for customers.
• Managed cash transactions accurately while maintaining proper documentation for all financial activities within the station.
• Maintained safe work environment by adhering to strict safety regulations and guidelines.
• Improved customer satisfaction through prompt and courteous service.

• Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
• Greeted guests, promoted specials, and took orders.
• Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.

• Refilled water bowls, prepared meals and provided companionship and playtime activities.
• Maintained a clean and healthy environment, attending to litter box duties and sanitizing pet areas regularly.
• Improved adoption processes by streamlining paperwork and reducing wait times for prospective families.
• Self-motivated, with a strong sense of personal responsibility.

• Conducted regular training sessions for staff members on best practices in hospitality and customer service excellence.
• Improved guest satisfaction by providing exceptional hospitality and customer service during retreats.
• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
• Prepared food and beverages and verified adherence of quality and safe food-handling standards.

• Promoted positive member relations through providing excellent customer service.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Packaged and priced each product according to company pricing procedures.

Cleaning store to health

• Ensured compliance with regulatory requirements pertaining to warehousing operations including OSHA guidelines.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.

• Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
• Increased repeat business through strong relationships with clients and vendors.
• Collaborated with team members to ensure smooth operations during peak hours and special events.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.