Joanna Voss
Frankston
Summary
Dedicated professional working productively with diverse personalities, experienced in busy clinical and administrative settings. Knowledgeable in schedules, records, front desk and staff management. Ability to lead and handle fast -paced operations and continuously changing circumstances.
Overview
15
15
years of professional experience
Work History
Customer Care Co-Ordinator
Bloom Hearing Specialist
05.2015 - 10.2023
- Prepare and organise clinical notes and documentation to provide detailed resources.
- Coordinated patient scheduling and payments for billing.
- Managed multi-line phone systems
- Collaborated with finance department on invoicing accuracy
- Self-motivated, with strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Enter data by inputting alphabetic and numeric information using established procedures.
- Manage daily operations of hearing clinics.
- Upload and lodge Government claims in relation to Hearing Service Programs
- Provide solutions, using an empathetic and trustworthy approach.
- Issue refunds and price adjustments in compliance with company policies.
- Enabling quick resolution, and client satisfaction.
- Ability and knowledge to handle confidential information
Volunteer Firefighter
Tasmania Fire Service
01.2016 - 09.2023
- Administered first aid and conducted emergent response management.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Drove and operated service vehicles to aid in fire suppression and rescue operations.
- Extinguish fire, attend motor vehicle accident and preserve property and life
Office Administrative Assistant
RiverFront Motel And Villas
06.2013 - 04.2015
Retail Sales/Retail Merchandiser Assistant
SFG - Autograph Fashion
11.2012 - 06.2013
Call Centre Supervisor
Vodafone Hutchison Australia
03.2009 - 11.2012
Education
Level 2 - Volunteer Firefighter
Tasmania Fire Service
Hobart 11.2021
First Aids - Provide First Aid - Provide Emergency Life Support
Medical Edge
Hobart, TAS05.2021
Certificate III - Customer Contact
Salamanca Training Centre
Hobart05.2012
Certificate III - Hospitality Operations
TasTAFE
Hobart, TAS10.2008
Skills
- Team Leadership
- Report Preparation and Analysis
- Verbal and Written Communication
- De-Escalation Techniques / Issue and Conflict Resolution
- Multi-Line Telephone Operations
- Budget Controls /KPI's
- Usage of Government and Medical programs
- Business Growth Initiatives
- Operational Management
- Professional Listening and Communication ability
- Exceptional Time Management Skills
Reference
Rachele Di-Pasquale
Bloom Hearing Specialist
rachele.dipasquale@bloomhearing.
com.au
Timeline
Volunteer Firefighter
Tasmania Fire Service
01.2016 - 09.2023
Customer Care Co-Ordinator
Bloom Hearing Specialist
05.2015 - 10.2023
Office Administrative Assistant
RiverFront Motel And Villas
06.2013 - 04.2015
Retail Sales/Retail Merchandiser Assistant
SFG - Autograph Fashion
11.2012 - 06.2013
Call Centre Supervisor
Vodafone Hutchison Australia
03.2009 - 11.2012
Level 2 - Volunteer Firefighter
Tasmania Fire Service
First Aids - Provide First Aid - Provide Emergency Life Support
Medical Edge
Certificate III - Customer Contact
Salamanca Training Centre
Certificate III - Hospitality Operations
TasTAFE
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