Joanna Zhong
Melrose Park,New South Wales
Summary
Reliable crew member with experience preparing espresso, coffee, and bubble tea drinks, while delivering friendly customer service in fast-paced settings. Known for calm work habits, accurate POS handling, and strong teamwork.
Overview
1
1
Language
3
3
years of professional experience
Work History
Crew Member
Mcdonalds
Olympic Park, NSW
02.2025 - 10.2025
- Provided excellent customer service by anticipating needs quickly.
- Prepared espresso drinks and brewed coffee to meet customer preferences and ensure satisfaction
- Steamed milk and crafted beverages to standard drink recipes
- Handled payments to ensure smooth transactions for customers. from customers using cash registers or POS systems.
- Maintained calm demeanor during high-volume periods and special events, contributing to positive customer experiences.
Childcare Work Experience Student
Strathfield One Stop Child Care Service
Homebush, New South Wales
07.2024 - 07.2024
- Supervised children during play, meals, and outdoor activities to promote safety and engagement.
- Fostered open dialogue to ensure children felt heard and valued.
- Implemented interactive play sessions to foster creativity and cognitive development.
- Assisted educators in daily room routines to enhance learning environment.
- Prepared learning materials for age-appropriate activities.
- Assisted with meal setup and snack distribution.
Crew Member
Mcdonalds
Enfield, NSW
01.2024 - 05.2024
- - Provided courteous, efficient service to enhance customer satisfaction.
- - Greeted customers and handled orders at counter and drive-thru.
- - Prepared and served food items in line with quality and safety standards.
- - Provided support to colleagues to enhance team performance during peak hours to maintain fast service and high productivity.
Bubble Tea Team Member
Teamates
Flemington, New South Wales
10.2022 - 01.2023
- Crafted bubble tea beverages tailored to diverse customer preferences, enhancing overall customer experience.
- Maintained high quality and appealing presentation of all drinks, contributing to customer satisfaction.
- Provided friendly, efficient service to foster positive customer interactions and loyalty.
- Maintained cleanliness in work area to ensure safety and efficiency and organized to promote safety and efficiency.
- Processed sales transactions using point-of-sale system at Teamates.
Education
High School Diploma -
Strathfield Girls Highschool
116 Albert Rd, Strathfield NSW 2135, Australia09-2026
Skills
- Beverage preparation
- Beverage crafting
- Food safety practices
- Customer service
- Team collaboration
- Leadership qualities
- Verbal and written communication
Languages
Chinese (Mandarin)
Native/ Bilingual
Accomplishments
- Awarded 1st rank in English Advanced in recognition of outstanding academic achievement and performance.
Timeline
Crew Member
Mcdonalds
02.2025 - 10.2025
Childcare Work Experience Student
Strathfield One Stop Child Care Service
07.2024 - 07.2024
Crew Member
Mcdonalds
01.2024 - 05.2024
Bubble Tea Team Member
Teamates
10.2022 - 01.2023
High School Diploma -
Strathfield Girls Highschool