Joanna Charlotte Harrison
North Richmond,Sydney
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Lululemon Athletica
12.2023 - 01.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Server
Caramba
11.2023 - 02.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
TOUR HOST
Gibbons Festivals and Events
09.2023 - 02.2024
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for tours.
- Streamlined tour setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
- Managed tour schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during tours
SERVER
10 ACRES
04.2023 - 07.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
BARISTA
LITTLE WILD
02.2023 - 04.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
EVENT FREELANCE STAFF
MOUTAINSCAPE PRODUCTIONS AND EVENTS
11.2022 - 04.2023
- Skilled at working independently and collaboratively in a team environment.
- Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
EVENT STAFF
BANFF AND LAKE LOUISE TOURISM
11.2022 - 01.2023
- Managed registration desk, ensuring accurate tracking of attendees for efficient data management.
- Ensured guest safety by monitoring venue capacity limits and adhering to safety protocols.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
HOSTESS/SERVER
THE BEAR STREET TAVERN
07.2022 - 10.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
HOSTESS/BUSSER
THE KEG STEAKHOUSE & BAR
04.2022 - 07.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
FOOD RUNNER
HOST STAFFING
01.2022 - 03.2022
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Education
Work in Wellness / Welltodo -
01.2022
Event Management for Marketing and Communications / The Event Academy, London -
01.2021
Easy Peasy Sales / The Entrepreneur's Godmother, London -
01.2020
Bachelor of Education Honors Degree F/T Bed, UCL -
01.2014
Professional Secretarial and business training / Quest Business College, London -
01.2011
Skills
- RSA certified
- 7 years customer service experience
- 2 years hospitality experience
- Time management
- Teamwork
- Guest Engagement
Certification
- Responsible Service of Alcohol (RSA) NSW, Express Online Training (EOT) - March 2024
- Serving It Right, Responsible Service BC - September 2022
- ProServe Liquor Staff Training, Alberta Gaming, Liquor and Cannabis (AGLC)- May 2022
Languages
English
Native or Bilingual
Accomplishments
- Won runner up agency from the client at The Event Academy
- Duke of Edinburgh Award
Hobbies and Interests
- Wellness
- Socialising
- Hospitality
- Travel - born in Amsterdam and travelled extensively through Europe
Timeline
Retail Sales Associate
Lululemon Athletica
12.2023 - 01.2024
Server
Caramba
11.2023 - 02.2024
TOUR HOST
Gibbons Festivals and Events
09.2023 - 02.2024
SERVER
10 ACRES
04.2023 - 07.2023
BARISTA
LITTLE WILD
02.2023 - 04.2023
EVENT FREELANCE STAFF
MOUTAINSCAPE PRODUCTIONS AND EVENTS
11.2022 - 04.2023
EVENT STAFF
BANFF AND LAKE LOUISE TOURISM
11.2022 - 01.2023
HOSTESS/SERVER
THE BEAR STREET TAVERN
07.2022 - 10.2022
HOSTESS/BUSSER
THE KEG STEAKHOUSE & BAR
04.2022 - 07.2022
FOOD RUNNER
HOST STAFFING
01.2022 - 03.2022
Work in Wellness / Welltodo -
Event Management for Marketing and Communications / The Event Academy, London -
Easy Peasy Sales / The Entrepreneur's Godmother, London -
Bachelor of Education Honors Degree F/T Bed, UCL -
Professional Secretarial and business training / Quest Business College, London -
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